airfrance.co.ukReviews:
1,686 reviews in the last 12 months2,645 total reviews
Good
Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
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Top negative review
31 Aug 2023
Verified review
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk
31 Oct 2023
Verified review
website is terrible including the mobile app
it asks for PINs and rewriting of some symbols and sometimes it automatically rejects the login
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27 Oct 2023
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It is a disgrace to have to pay extra to ensure your family can travel together. Many families cannot pay the exorbitant charge that would add up to. Leaves families stressed … when a trip should be enjoyed… waiting up until the open seating time to sit together.
I’ll just let the stewardesses take care of the kids.
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24 Oct 2023
Verified review
Awful service!!
Cancelled my flights without letting me know and when i rebooked i lost privileges
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24 Oct 2023
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Cancelled a flight at the last minute without any realistic alternative. Should have saved £hundreds and booked with easyJet
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23 Oct 2023
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Website not working and had to pay telephone booking fee
I was trying to book a multi destination flight, when trying to get to the payment page online, an error popped up. I had to call the customer service who made a temporary booking with an additional fee which made me very upset as I was paying for the fact that your website was not working and they told me that I can call back anytime to pay as the customer service is open 24/7. I called on Sunday at 6:30pm and to my surprise, the customer service was closed. I had to contact an agent on WhatsApp which solved the issue but I would have liked to be able to pay directly at the online price without an additional fee and be told the correct information regarding the opening hours of the call center.
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22 Oct 2023
Verified review
Make it easier to pay ,as it will not accept debit card payments .As far as making a booking this is very straightforward.
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19 Oct 2023
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the website is horribly unresponsive
the website is horrible. very unresponsive. I can't find my booking using the booking details, the only way I can access it is by clicking on the link in the confirmation email.
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15 Oct 2023
Verified review
why I didn’t receive any email about ticket confirmation?
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14 Oct 2023
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14 Oct 2023
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The after sales service is terrible. Waiting still for over 1 hour and 10 mins
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14 Oct 2023
Verified review
Trying to make contact with Air France customer services department is so difficult. I've been on the phone waiting online for over 1 hour and 10 minutes
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13 Oct 2023
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6 Oct 2023
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Payment on the app is faulty
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5 Oct 2023
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the apps was not working
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4 Oct 2023
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Changed price from advertised.
Only added one person when trying to add 3 travellers.
Charged more for the other two passengers when added 5 minutes later.
Would only produce invoice for one of the bookings.
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4 Oct 2023
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I had to move my ticket twice as the Paris office was unable to ticket the flights in time for my departure.
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2 Oct 2023
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Trying to book online was a nightmare and then was on hold for 3-4 hours!
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30 Sept 2023
Verified review
More simple, you can make it easier
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30 Sept 2023
Verified review
Email confirmation arived with so little info as reservation number. No flight number, time and dates, passager names etc.
When i try to see my book in your site, it simply doesnt found it. And when i try to get help you somply doesnt respond (by whatsapp or chat any way)
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26 Sept 2023
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Missing!!! Where are air France Customer Services?
Where are air France Customer Services? Absolutely appalling service which required me to stand next to a check in desk for 4 hours to use up the time for the check in to close and then claim I was a no show. Absolutely disgusting!
To be directed to a customer services board showing a contact numbe because the check in staff were not interested in resolving my ticket change. To a number that then sent a link to give you the same number..
Where are your customer services? I spoke to a what's app option. Not interested in resolving the ticket change.
No option to actually speak to a person.
I have used air France for many of my personal and business trips in the past. Never again ! This has been one really negative experience deliberately designed to avoid direct customer service interaction.
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