airfrance.co.uk

Reviews:

Baggage handling and customer service at CDG was the worst I have ever experienced ! Have asked Air France to contact me and I am still waiting !

Your booking team could not book the flights I had on line (which I had a price for) They told me the Ncl-Paris flight didn’t exist even though it does, I was booking a multi city ticket. We ended up ha ing to change dates and pay more. Your contact thought Guadeloupe was part of french mainland!!! No idea of geography and English poor. I am disgusted at the level of service

Fuck you and your service.

My flight was significantly delayed meaning I missed planning my mother funeral and the appointment with my business partners as I arrived in Kinshasa at 0:00am instead of 18:30pm like I was told

Been charge extra on my bank account compare to the invoice I received at the time of booking and the lady by the name of Jet (which I do not believe it’s her real name) with no surname I was talking to have no clue on how to justify the extra charge or the confusion between the bank transaction and the price shows on my booking confirmation payment sent to me by email…..she also refused to let me speak to her supervisor or manager when I politely ask her to….she was polite but just had no clue on what she was telling me and she continuously lied to me over the phone and sent me invoice with breakdown of payment which I believe she done it herself to shut me up as my details on the invoice she sent to me was completely wrong….airfrance need to do better on training their employee on handling customers coz although she was polite but she got no clue on how to help me and refusing to put through her manager or supervisor was not rightly helpful…..

Insanely expensive bag cost

I'm still waiting for a refund after YOU cancelled my flight tickets

Tried to book a C class return flight, was booted out three times. My PA also tried and in the end she had to call AF to be able to book. Happens regularly both with the app and the website. I am Flying Blue for Life customer so tend to be loyal but it is VERY annoying.

I paid extra for seats (proof of payment and seat reservation at hand), and only noticed when boarding the flight that Air France seated me in my original seat.

haven't refunded to me

I purchased tickets and they were cancelled for no reason. I had to buy last minute tickets at the airport just to leave the country

AF Cancelled my flight that I booked.

I booked a flight from a choice of 3 available flights. Within an hour of booking i then received an email advising that i had been moved to an earlier flight (which i didnt want). So i now have to go through a refund procedure. If flights are NOT available in the first place then they shouldnt be offered. Very underhand marketing tactics of Bait and switch by Airfrance - very poor

I Cuba, and proved imppossible to book a flight online. Website not working properly. Got my daughter to book from UK. Because she put special assistance required, it would only make a reservation and said someone would call. They did not. There was no facility to pay online after ticking for assistance. The reservation was cancelled without any notification. VERY stressful as we were early returning to UK due to ill health on holiday. Daughter rebooked, but without requesting special assistance and was able to pay and confirm booking. She ten tried to book special assistance. Customer services gave her numbers which didn't exist anymore. I tried contacting the number given on the website for Air France office in Havana, and had phone put down on me twice when I spoke in English. Now back in UK, and Air France trying to take a charge for a 3rd ticket (two of us travelled)from my daughters bank account. The flight was fine, but the awful booking experience/ website means I would never recommend what used to be my favourite airline.

Customer Care.