airfrance.co.uk

Reviews:

I paid extra for seats (proof of payment and seat reservation at hand), and only noticed when boarding the flight that Air France seated me in my original seat.

I'm still waiting for a refund after YOU cancelled my flight tickets

Insanely expensive bag cost

Fuck you and your service.

I Cuba, and proved imppossible to book a flight online. Website not working properly. Got my daughter to book from UK. Because she put special assistance required, it would only make a reservation and said someone would call. They did not. There was no facility to pay online after ticking for assistance. The reservation was cancelled without any notification. VERY stressful as we were early returning to UK due to ill health on holiday. Daughter rebooked, but without requesting special assistance and was able to pay and confirm booking. She ten tried to book special assistance. Customer services gave her numbers which didn't exist anymore. I tried contacting the number given on the website for Air France office in Havana, and had phone put down on me twice when I spoke in English. Now back in UK, and Air France trying to take a charge for a 3rd ticket (two of us travelled)from my daughters bank account. The flight was fine, but the awful booking experience/ website means I would never recommend what used to be my favourite airline.

I booked my ticket and paid in advance, but I was put on Standby. I was forced to buy a Business class ticket to get a seat in the plane, so I could be home in time for my daughter’s 18th birthday. I spoke with the AirFrance rep at the Airport and she agreed that AirFrance did that on purpose, so I would be forced to fly business. I spent hours hold trying to fix the mess that AirFrance created. The staff said it was impossible to change my ticket and that there were no seats left. It took me 2 minutes to book a Business class ticket, and I solved the problem myself. This type of poor business practice should be illegal.

I booked a flight from a choice of 3 available flights. Within an hour of booking i then received an email advising that i had been moved to an earlier flight (which i didnt want). So i now have to go through a refund procedure. If flights are NOT available in the first place then they shouldnt be offered. Very underhand marketing tactics of Bait and switch by Airfrance - very poor

You don’t care about your regular customers of many years. You care about your profits. Services have become very expensive and poor. Seats have become small and packed passengers like sardines on flights to Abidjan. You change flight times with no compensations.

I offered to change my ticket to reduce risk of missing transfer, advantageous to both me and Air France. But "impossible" to change.

I purchased tickets and they were cancelled for no reason. I had to buy last minute tickets at the airport just to leave the country

You’re system to collect payment is corrupt as some one tried to setup a re accurate direct debit from my account.

I can't pay because my reserved ticket because I can't acess ibam number.

AF Cancelled my flight that I booked.

haven't refunded to me

Customer Care.