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Top positive review
24 Jul 2023
Verified review
The despatch and delivery shipping times from Mecatechnic to my address in New Zealand was only 11 days for item. Which is excellent..
While there was a problem with being supplied a unit that was in a recall by CBE the maker of the product. I'm not sure why this wasn't picked as the recall was over 1 year ago. The Mecatechnic organisation provided an excellent communication and service to resolve the issue. This involved sending another item and arranging to have the orginal item picked up.
So often when things go wrong companies are often very poor in resolving the issue. Certainly Mecatechnic stands out to be very professional.. Well done.
I messaged about the item before I bought it to confirm it had all of the necessary whalebones to connect the roof interior to the car. I was told by your staff it did have these horizontal bars to install it, in your kit. It has arrived and it didn't include it. I have confirmation from your staff and an email specifically stating it does have these ribs/whalebones and they were not in my order. Not happy and nobody has contacted me back from customer service. 2 stars due to previously good correspondence, but now I doubt the honesty of the posts on this website. If it says, "includes whalebones", it doesn't.
Great website very clear and well presented.
Excellent email communication kept me informed at every step.
Top quality product and quick delivery.
Many thanks
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10 Mar 2024
Verified review
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9 Mar 2024
Verified review
Dont respond to my mail .. wrong delivered part !!
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Answer by MECATECHNIC GB
11 Mar 2024
Good morning,
I just opened a SAV dossier to solve your case on the 08/03 and I sent you an email to notificate you about that. Did you not received it?
Sorry for the inconvenience and have a good day.
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