MECATECHNIC GBReviews:
407 reviews in the last 12 months1,986 total reviews
Excellent
Top positive review
24 Jul 2023
Verified review
The despatch and delivery shipping times from Mecatechnic to my address in New Zealand was only 11 days for item. Which is excellent..
While there was a problem with being supplied a unit that was in a recall by CBE the maker of the product. I'm not sure why this wasn't picked as the recall was over 1 year ago. The Mecatechnic organisation provided an excellent communication and service to resolve the issue. This involved sending another item and arranging to have the orginal item picked up.
So often when things go wrong companies are often very poor in resolving the issue. Certainly Mecatechnic stands out to be very professional.. Well done.
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Top negative review
4 Sept 2023
Verified review
I messaged about the item before I bought it to confirm it had all of the necessary whalebones to connect the roof interior to the car. I was told by your staff it did have these horizontal bars to install it, in your kit. It has arrived and it didn't include it. I have confirmation from your staff and an email specifically stating it does have these ribs/whalebones and they were not in my order. Not happy and nobody has contacted me back from customer service. 2 stars due to previously good correspondence, but now I doubt the honesty of the posts on this website. If it says, "includes whalebones", it doesn't.
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Reviews for MECATECHNIC GB
5 days ago
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23 Apr 2024
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no feedback when I sent the claim
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Answer by MECATECHNIC GB
25 Apr 2024
We are sorry for the inconvenience. Please contact customer service for after-sales assistance.
15 Apr 2024
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26 Mar 2024
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Used twice both times wrong parts
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9 Mar 2024
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Dont respond to my mail .. wrong delivered part !!
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Answer by MECATECHNIC GB
11 Mar 2024
Good morning,
I just opened a SAV dossier to solve your case on the 08/03 and I sent you an email to notificate you about that. Did you not received it?
Sorry for the inconvenience and have a good day.
11 Feb 2024
Verified review
HI,i feel they are not in tune with the customers. I live in ireland which is an english speaking country. UPON sending an E.MAIL in english they reply in FRENCH??? WE are a european country not AFRICAN. ON bringing this to the attention of customer service again a 2nd time i had toe E>MAIL a message to them they reply in french' HENRY
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Answer by MECATECHNIC GB
12 Feb 2024
Good morning,
Firstly, please note that our company is located in northern France, and therefore, French is our general language. And no, we are not in Africa; we are in Europe like yourself.
If you prefer to be addressed in English, perhaps you are not contacting Mecatechnic's international service. Please contact international@mecatechnic.com to receive assistance in your language.
Have a good day.
11 Jan 2024
Verified review
Awful experience
Had likewise item in stock but refused to send out, instead made me wait over a month before saying they wernt going to ship then offer a refund
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Answer by MECATECHNIC GB
12 Jan 2024
We are sorry for the incovenient. We always try to offer the best service. Thank you for your report.
3 Dec 2023
Verified review
I did not received my products
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Answer by MECATECHNIC GB
4 Dec 2023
We can see on TNT website with tracking number 643396829 that the parcel was delicered in only 2 days.
We remain at your disposal.
Thanks.
13 Nov 2023
Verified review
Very slow despatch and little communication.
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Answer by MECATECHNIC GB
15 Nov 2023
Hello,
We are very sorry about that. Usually the delivery time for UK is 4 or 5 working days. I can see the carrier had some delay and I can assure you that does not happen everytime.
Just so you know we are available by phone, chat and email, if you have any question. We will be pleased to answer.
We remain at your disposal,
Best Regards,
Mecatechnic Team
17 Oct 2023
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4 Oct 2023
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27 Sept 2023
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4 Sept 2023
Verified review
I messaged about the item before I bought it to confirm it had all of the necessary whalebones to connect the roof interior to the car. I was told by your staff it did have these horizontal bars to install it, in your kit. It has arrived and it didn't include it. I have confirmation from your staff and an email specifically stating it does have these ribs/whalebones and they were not in my order. Not happy and nobody has contacted me back from customer service. 2 stars due to previously good correspondence, but now I doubt the honesty of the posts on this website. If it says, "includes whalebones", it doesn't.
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Answer by MECATECHNIC GB
5 Sept 2023
Hello,
We are so sorry for this inconvenience, indeed, the description says that there are included. I can see your case is already openned we will review carefully your case and let you know as soon as possible. I would like to remind you that we are available by phone, chat and email.
We remain at your disposal,
Best Regards,
MECATECHNIC
3 Sept 2023
Verified review
Different model part delivered to one advertised, does the job but not same as original part in photo.
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Answer by MECATECHNIC GB
5 Sept 2023
Hello,
Thank you for your message. We are sorry to hear that the item does not meet your expectations. However, I would like to remind you that this part is a reproduction and not an original part number as many parts we sale. If it is, you will see a VW Classic Parts logo.
We remain at your disposal,
Best Regards,
MECATECHNIC
28 Aug 2023
Verified review
Package was 600g but postage was charged at 1.16kg......
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Answer by MECATECHNIC GB
29 Aug 2023
Hello,
Thank you for you message, we are sorry it was charged more that expected. Unfortunately, this is a problem with customs and we can't do anything about it.
Best Regards,
MECATECHNIC
21 Aug 2023
Verified review
Guys, I ordered wrong part, just after order no any answer on my messeges...
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Answer by MECATECHNIC GB
22 Aug 2023
Hello,
I am sorry for this inconvenience, I inform you that we are available by phone, chat and email. Unfortunately, we never received your email, I invite you to call us if you have question about the order.
We remain at your disposal,
Best Regards,
MECATECHNIC
5 Aug 2023
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2 Aug 2023
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Ordered items not arrived tracking number does not exist and they are not replying to emails
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Answer by MECATECHNIC GB
3 Aug 2023
We are sorry for the issue, I inform you that we peplyed to your email.
don't hesitate to contact us by telephone if for any reason you didn't receive an answer.
The customer department replied you informing that due to this tracking issue, we placed a new order, it will be shipped as soon the item will be available.
Thanks for your understanding.
30 Jun 2023
Verified review
Wrong product
The products i ordered did not match the pictures in the webshop, and i can’t send them back without me paying for the return.
The rear view mirrors were supposed to look similar to both sides, but the right ones did not match the pics on the webshop, and the customer service could not help me.
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Answer by MECATECHNIC GB
5 Jul 2023
Hello,
I am sorry for this inconvenience, as explained by email, the photos on the website are not contractual. You have to check the description to know if the part fits your car, you can also contact us before ordering so we can assure you that the part fits or not. As it was an error of yours you have to send it back at your own expense.
We remain at your disposal by email if you have any other question,
Best Regards,
Mecatechnic Team
20 Jun 2023
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