Good afternoon Team,
I will be grateful to you if you kindly return the carpet.
6 months ago
Initially very pleased, but on close examination found two lines of silvery tinsel like threads knotted into the rug. The rug was reduced in price which i believed was because of the lowish knot ratio. I feel this spoils the appearance of the rug.
8 months ago
Website very easy to use and informative, though photos make the carpet look finer and more subtle than it is. Service and delivery excellent. Offered a free underlay worth £50 when we were considering whether to complete the order or not. Received invoices in GBP and in Euros, but figures didn't match up with exchange rates, so invoice received with the carpet (and stamped) says we paid considerably less than we did. Could be a problem with insurance.
The goods [I had two separate orders at different times] were delivered promptly with accurate tracking via their chosen carrier. No complaints at all.
Both rugs closely resembled their images on the web site and the quality of both was excellent.
I had to return one rug which was lost in transit in Germany and the refund took far too long even with much chasing - hence only 3 stars for CS
8 months ago
Nain trading website is excellent and selection of rugs very beautiful and diverse in style. Customer service is good. Labels on reversible kilims have a glue that leaves a sticky residue; better, removable labels would be an improvement. The old fashioned way was a loose label tied to the rug that could not damage the rug.
Lovely rug delivered quickly. However I did have a five pound voucher and saw that underlay was free with a carpet but did not see any way of redeeming either. Perhaps the website needs reviewing to make it more user friendly.
It only became apparent after I'd purchased the (excellent) rug that it would have been much cheaper if I had paid in euros. The effective exchange rate operated by Nain Trading is at parity between Euros and Sterling. When I queried this, Customer Service offered an obscure explanation - one that lacked credibility once it had been deciphered!
5 months ago
there were 3 different delivery days which was a little confusing. delighted with rug when it did arrive.
Carpet seems fine and was delivered as expected. However the receipt does not properly reflect the price paid. I assume the on line figure includes Uk Vat and delivery costs and consider the receipt and on line figure should make this clear.