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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
My Samsung Freestyle 2 projector fell from a cabinet and sustained damaged to the cradle. I attempted to bend the metal cradle back into shape but it remained compromised and as a result would tilt over when used a certain angles. I contacted Samsung spare parts but they responded to say they were unable to find the part. Several fruitless internet searches later and I was bracing myself for a £600-£800 outlay for a replacement projector, before I stumbled across fixpart.co.uk. I was a little sceptical as the cradle was advertised on fixpart.co.uk as a genuine Samsung part despite Samsung themselves being unable to source the part and I'd also read a small number of trust pilot reviews from customers claiming to have purchased parts which didn't arrive or took several weeks or months for delayed delivery. I decided to proceed with the order at risk, prepared to write off the £60 (£50 + VAT + reasonable £5.79 processing and delivery charge) order as seemed sensible vs. cost of a entirely new projector. I ordered from the UK at 7pm Friday evening of the May bank holiday weekend, I received an instant order confirmation email and tracking link, the part was dispatched that day and I took delivery of the part the following Tuesday afternoon via DPD (essentially next working day with Monday being bank holiday). The part was a genuine Samsung like for like replacement which took less than two minutes to fit, meaning the projector is fully functioning once more. I was able to track the parcel throughtout and yes, as consistent with other reviews, the parcel was processed from France, but that made no difference to my experience. Very happy with the order process, communication, tracking, delivery and quality of the part received. Price and delivery seemed pretty reasonable too, though the lack of alternatives sellers means there's no way of comparing the price. Overall would highly recommend from my experience.
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9 days ago
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Very professional, quick delivery.
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10 days ago
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Good service
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10 days ago
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10 days ago
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10 days ago
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Hobby tall fridge shelf fitted perfectly
Hobby tall fridge shelf fitted perfectly
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11 days ago
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great service the part fit
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11 days ago
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11 days ago
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Microwave glass plate
Good website part fitted perfectly
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11 days ago
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glass ordered and fitted perfectly
glass ordered and fitted
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12 days ago
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Part fit brilliantly and was delivered very quickly.
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12 days ago
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13 days ago
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Fridge door milk replacement…
I bought a bottom fridge door milk shelf to replace the one I broken, try Amazon & eBay but couldn't find one, so I look for on the browser and find FixPart.co.uk and find the one I needed so I ordered it late night Wednesday & received it Friday afternoon, very please with it, a bit pricey but I needed one, excellent sellers, a big thanks.
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13 days ago
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13 days ago
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Great service very quick delivery
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13 days ago
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Great service
I ordered Freezer parts. they arrived on schedule and as described. Great service.
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