FixPart.co.ukReviews:
3,848 reviews in the last 12 months6,319 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
23 Feb 2024
Verified review
Not kept informed of shipments, slow to respond to emails.
I was informed of the first shipment, then told could not shipment 2nd door bin as out of stock, so I asked for a refund. Next email told me they had raised an investigation and would be in touch. Emailed to ask what investigation was for, the response did not hate sense so had to email again. Turns out the 2nd door bin had been despatched but I was never told this and it went missing in transit. Then received another email telling me I was being sent a free of charge door bin. Had to email to them understand what was going on. Not kept informed, slow to respond, not kept informed .
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20 Feb 2024
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All was ok, except the price inflation!
All was ok with the parts supplied. DPD provide excellent delivery with date and time communication. What really let Fixpart down was that whist the items were described on the webpage l needed clarification from you that what I was buying was the right part. Each email despite being sent from an operator address they seemed to go to the back of the queue so clarification took 4 days. In this time the parts increased in price from £24 and £48 to circa £60 each.
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19 Feb 2024
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Additional cost and Delivery
Whilst ordering the part was straight forward on the website, I was surprised that i had to pay a customs fee of £16.01, which was not made clear at the time of purchase and is not indicated on your website. In addition it has taken 7 working days for the items to be delivered and your website clearly states Fast Delivery 1 to 3 days from confirmation of payment
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12 Feb 2024
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There is nobody to ring on fixpart only email which lets the company down .. plus using a French company called chronopost to deliver your item is ridiculous.. chronopost is all in French or you can ring Paris?.. use Royal Mail .. at least Royal Mail put a card through your door when you are not in and then you can collect it yourself from Depo
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9 Mar 2024
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I was happy to see parts available that don’t seem to be anywhere else. Unfortunately the display card I received was not correct replacement for my dishwasher
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24 Feb 2024
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Postage
It was great I was able to get the part I needed to fix my hoover but felt the postage was quite high for such a lightweight item.
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4 Mar 2024
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Delivery says 2-4 days on the product page but mine took 7 days. The part is fine, I got someone else to fit it and it works.
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16 Feb 2024
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Overpriced
Price was considerably higher than manufacturer or other suppliers, however purchase was made because you had it in stock.
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8 Mar 2024
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Waited 6 weeks for a part you said would be one to two weeks without any communication
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17 Feb 2024
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Keep customer better informed
If there’s a delay then tell the customer
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27 Feb 2024
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The cost of a tiny button was extremely expensive.
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21 Feb 2024
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Part for Samsung Fridge Freezer very expensive.
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25 Feb 2024
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24 Jan 2024
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This is the second handle I have ordered in the space of two weeks. There wasn’t a problem with the first one but I realised that the fridge door handle needed replacing too. The product itself is excellent but as I said in my earlier review, for the price I would have expected new attachments for the handle and white ‘ fill in’ pieces to cover the screws. Had these been included I would have awarded 5 stars. I have not had any response to my earlier feedback . Therefore I can only assume that my feedback has no significance or impact.
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16 Jan 2024
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Satisfied……eventually
The picture of the particular part I required was upside down so it was very confusing at first to identify. Therefore I emailed customer service who basically wanted me to identify which part was necessary from an unsophisticated enlarged diagram.
I needed help with either an order number or the picture but neither was offered.
I returned to the picture again & realised it was upside down & ordered accordingly. So I got there in the end but customer service really needs to up their gain!
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26 Jan 2024
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I liked the product but the delivery company DPD were appalling my parcel was left in an out building at a house over 1mile from where I live luckily we have a local what's app group and I was able to track it down, Please change your delivery company they are letting you down badly.
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30 Jan 2024
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Delivery a little slow and no tracking information given until I enquired when the part would arrive. Cost of P&P high for a slow service but apart from that. All good
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1 Feb 2024
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My order was late on delivery. I ordered my part on 19th Jan it arrived on 30th January.
I emailed Fixpart and Lize was very helpful.
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16 Jan 2024
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Unfortunately, the wrong item was sent. HOWEVER, FixPart was very efficient in processing the refund to my card. Well done.
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22 Jan 2024
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postage needs to be faster plus i am trade repair machices as a living wouls like to be able to open a trade acount
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