FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
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Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
2 days ago
Verified review
Shippping Time needs to be correctly advertised
Everything was fine in respect of the website and the part, however the time taken to deliver was longer than what was advertised. It took 8 days to arrive not the 2-4 advertised.
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2 days ago
Verified review
Part damaged when arrived, - was bent. But could be bent back into shape.
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2 days ago
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2 days ago
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Not in Stock
I ordered 3 knobs only one was available. I’m waiting on the other two I think. I’ve not head any further updates
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12 days ago
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Courier did not attempt delivery (he lied and scanned "failed attempt" from within his van) and instead sent it to a place miles away expecting me to collect it. Fixpart chose a delivery service where courier will not deliver if it gets to that place. I have now asked for a refund.
Although the company puts "UK" all over their website, the tracking info claimed they sent the part from France.
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7 May 2024
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Expensive and late.
I ordered the item as I lost 2 small plastic pieces from my table stand in a move. Couldnt believe I was being charged over £60 for these parts but couldn't find anywhere else to buy on the internet.
Item was quoted as 1 to 2 weeks delivery but ended up taking almost a month. Arrived in perfect condition.
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7 May 2024
Verified review
Still waiting for the delivery
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28 Apr 2024
Verified review
Delivery is very slow, email help advisor gave me wrong information.
The delivery is very slow, parts came from France. Also the help line is not much of a help line. The person who i contacted via email said they don't have the part however they had it listed on the website. Take photos of the broken part and compare with those listed on the web. Don't rely just on their help facility or online chat.
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27 Apr 2024
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Not a U.K company
Not a U.K. company, expected the part to arrive in a day or two but had to wait over a week for the part to come via France. Saying that the part works well no problems just wish i'd known it was going to take longer than expected to arrive.
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22 Apr 2024
Verified review
works fine but very expensive
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21 Apr 2024
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Long long delivery, still waiting for the part...
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Answer by FixPart.co.uk
22 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
17 Apr 2024
Verified review
You cannot speak to anyone, I only got computer generated emails, I will now only use companies that I am able contact via phone. I am not sure the reasoning of not having a call number for customer services.
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Answer by FixPart.co.uk
18 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
17 Apr 2024
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16 Apr 2024
Verified review
Fixpart UK is not a UK company
Fixpart call themselves a UK company, they are it seems based somewhere French speaking. No problem, except my order was held in customs for 3 days which meant it took nearly a week to get here.
The description and photo of the part was very poor. I only knew I had ordered the right part when it finally arrived.
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14 Apr 2024
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Took weeks to fulfil the order. Price was good
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14 Apr 2024
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It took around 3 months for the part to arrive apparently due to back order
I would use your company again and promote to others but a shorter time scale would of helped
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13 Apr 2024
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12 Apr 2024
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12 Apr 2024
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I accepted the premium price but...
I accepted the premium price over other suppliers for a 'next business day' part but it took 4 days and came from France!
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11 Apr 2024
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Not the Best Experience
Part to longer than stipulated on the website to arrive and communication was very poor. Despite using the online contact feature twice I had no reply to my query.
The part that arrived was correct and packaged well.
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