FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
Good
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
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Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
16 hours ago
Verified review
Avoid like the plague. Not UK
I actually can't believe that you have the audacity to ask for a review. Ordered a lock for a washing machine door, two day delivery became two weeks, from somewhere in France. Asked for refund and got an ignorant reply with mega instructions to send it back at my own expense
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2 days ago
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2 days ago
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2 days ago
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Product great and service is reliable, would have been 5* but shipment was from Germany/France and took 3 days to arrive. Order if you are not in a rush!
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2 days ago
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Item 3 weeks late! I requested a refund, no response! They didnt even notify its delayed until i asked after a week of delay
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2 days ago
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4 days ago
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The correct part was delivered and I have no complaints about it. However, since you asked for constructive feedback I would say that the price was on the high side and, at 4 working days, the delivery time was excessive.
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5 days ago
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Poor
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5 days ago
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Website incorrect, now refusing to accept return,
Your website recommended a C00312856 seal for my WHIRLPOOL AFB 823 freezer but it does not fit AT ALL. I have been trying to return it but your customer services team are blocking me from doing that. Please give me back my £90.
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5 days ago
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Wrong part arrived, emailed but not yet received a response!!!!
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Answer by FixPart.co.uk
5 days ago
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
6 days ago
Verified review
At the time of writing the part has still not been received
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Answer by FixPart.co.uk
5 days ago
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
6 days ago
Verified review
Your sending a feed back before I even got the parts
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Answer by FixPart.co.uk
5 days ago
Hello, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery has been slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
6 days ago
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8 days ago
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8 days ago
Verified review
Very poor service
I asked for a refund immediately as I had ordered the wrong parts but they said they couldn’t as they had already posted it.
The parts have still not arrived 7 days later. There is no way they had posted the part. Very poor service
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Answer by FixPart.co.uk
8 days ago
Good day, To ensure that your order is delivered to you as quickly as possible, it is processed directly by our system and passed on to the carrier. It is therefore unfortunately no longer possible to change it. If you have any questions about your order, please let us know. Bram, FixPart customer service
9 days ago
Verified review
My items have yet to arrive.
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Answer by FixPart.co.uk
8 days ago
Good day, I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
10 days ago
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12 days ago
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13 days ago
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Easy to order reasonably priced, delivery roughly a week apart from that I would recommend 👍
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7 May 2024
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Saskia in customer services very good.
Very helpful customer service (Saskia) in identifying correct part.
Rather surprised to find part being shipped from France which probably explains the high postage/packing charge, four customs declaration forms and two commercial invoices.
However, despite coming from France, delivery was very efficient but tracking impossible due to Royal Mail's pathetic tracking system.
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