FixPart.co.uk

Reviews:

I actually can't believe that you have the audacity to ask for a review. Ordered a lock for a washing machine door, two day delivery became two weeks, from somewhere in France. Asked for refund and got an ignorant reply with mega instructions to send it back at my own expense

Everything was fine in respect of the website and the part, however the time taken to deliver was longer than what was advertised. It took 8 days to arrive not the 2-4 advertised.

Part damaged when arrived, - was bent. But could be bent back into shape.

I ordered 3 knobs only one was available. I’m waiting on the other two I think. I’ve not head any further updates

Item 3 weeks late! I requested a refund, no response! They didnt even notify its delayed until i asked after a week of delay

Poor

Your website recommended a C00312856 seal for my WHIRLPOOL AFB 823 freezer but it does not fit AT ALL. I have been trying to return it but your customer services team are blocking me from doing that. Please give me back my £90.

Wrong part arrived, emailed but not yet received a response!!!!

At the time of writing the part has still not been received

Your sending a feed back before I even got the parts

I asked for a refund immediately as I had ordered the wrong parts but they said they couldn’t as they had already posted it. The parts have still not arrived 7 days later. There is no way they had posted the part. Very poor service

My items have yet to arrive.

I ordered the item as I lost 2 small plastic pieces from my table stand in a move. Couldnt believe I was being charged over £60 for these parts but couldn't find anywhere else to buy on the internet. Item was quoted as 1 to 2 weeks delivery but ended up taking almost a month. Arrived in perfect condition.

Still waiting for the delivery

Several days after ordering received bit cancellation message with little explanation. No refund a week later.

On every item you view on their website you will see that it's "in stock" and promises something like "2 working day delivery". For many of the items this appears to be true (hence the positive reviews here). But, the problem is that it will say this even for items that are not in stock. Rather than be honest and up front with you, giving you the opportunity to source the part elsewhere, they will just claim it's in stock when they know full well it isn't. Allowing you to purchase it and then be left in a state of limbo while you wait for your part that is suddenly coming from a different country and is going to take weeks to arrive. This is what happened to me, I was in desperate need of a part to fix our washing machine and was happy to see that FixPart had it and I could get it in a couple of working days. But, when I received the tracking information I was surprised to see it was coming from France and had an estimate of a few weeks. Then when I contacted customer service to question the situation, I received a reply telling me how to find my tracking information, which I already had and was not in the slightest what my email was asking! Since we couldn't wait that long, I ended up having to order another one from Samsung directly at substantial extra cost to myself. And I still haven't even received the one from FixPart! If you look at the other negative reviews here you will see many people with the same story. It seems that most people get their part with little fuss, but there are plenty of us who have been lied to like this. I certainly won't be using this company again and I would recommend no one else does either. For one, it's not worth the risk, just get the part from somewhere that is trustworthy (because you may end up having to do that anyway). And for two, they're happy to lie to their customers and I personally don't want to give my money to a company like that.

Very poor customer service it’s allowed me to order a part and wasn’t in stock with a four week delivery date which did not tell me before I purchased. I’ve sent several emails for a refund with no response.

I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool