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FixPart.co.uk
Reviews:

3,838 reviews in the last 12 months6,322 total reviews  

4.48
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

19 May 2023
 Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk

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21 Apr 2024
 Verified review
The parts I ordered fitted my vacuum perfectly. Appear to be genuine Nilfisk spares. Had ordered a cheap replacement hoover shaft from ebay, it did't really fit properly. Should have just went straight to fix part. Price of the spares @ fix part is nearly what I paid for my vac back in the day. £70! She's be well cared for bags & filters changed regularly. If I went to internet to buy same model of vacuum again as was suggested by my daughter, same 1 is on @ £289.00!
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6 days ago
 Verified review

Saskia in customer services very good.

Very helpful customer service (Saskia) in identifying correct part. Rather surprised to find part being shipped from France which probably explains the high postage/packing charge, four customs declaration forms and two commercial invoices. However, despite coming from France, delivery was very efficient but tracking impossible due to Royal Mail's pathetic tracking system.
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13 days ago
 Verified review
The part was ordered on 24/04/24 and arrived at my house on 29/04/24. I consider that to be a very good delivery timeframe. It is yet to be fitted by an engineer but I am confident it will do the job required. Good communication during order and delivery process. The only thing I would question for such a small item is the cost?
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28 Apr 2024
 Verified review

Delivery is very slow, email help advisor gave me wrong information.

The delivery is very slow, parts came from France. Also the help line is not much of a help line. The person who i contacted via email said they don't have the part however they had it listed on the website. Take photos of the broken part and compare with those listed on the web. Don't rely just on their help facility or online chat.
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16 Apr 2024
 Verified review

Fixpart UK is not a UK company

Fixpart call themselves a UK company, they are it seems based somewhere French speaking. No problem, except my order was held in customs for 3 days which meant it took nearly a week to get here. The description and photo of the part was very poor. I only knew I had ordered the right part when it finally arrived.
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6 days ago
 Verified review

Expensive and late.

I ordered the item as I lost 2 small plastic pieces from my table stand in a move. Couldnt believe I was being charged over £60 for these parts but couldn't find anywhere else to buy on the internet. Item was quoted as 1 to 2 weeks delivery but ended up taking almost a month. Arrived in perfect condition.
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7 days ago
 Verified review
I was able to find the part I was looking for, which I couldn't find anywhere else. The product took a week to arrive, which I thought a little slow, but when it did arrive it came from France, which I didn't realise when I ordered, as its a co,uk web address. So in the end all good
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27 Apr 2024
 Verified review

Not a U.K company

Not a U.K. company, expected the part to arrive in a day or two but had to wait over a week for the part to come via France. Saying that the part works well no problems just wish i'd known it was going to take longer than expected to arrive.
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17 Apr 2024
 Verified review

A reliable service

The part fitted my microwave and has solved the problem. A good service but they should provide more realistic timelines for delivery. Mine took 7 days as it was coming from France
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14 Apr 2024
 Verified review
It took around 3 months for the part to arrive apparently due to back order I would use your company again and promote to others but a shorter time scale would of helped
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12 days ago
 Verified review
Got the part that I needed. But faster delivery, photos of the items that are missing them, lower prices would be good (some items are really expensive).
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12 Apr 2024
 Verified review

I accepted the premium price but...

I accepted the premium price over other suppliers for a 'next business day' part but it took 4 days and came from France!
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15 Apr 2024
 Verified review
The delivery was as stated but I thought the parts where expensive for 2 plastic dishwasher legs .
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5 days ago
 Verified review
Easy to order reasonably priced, delivery roughly a week apart from that I would recommend 👍
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18 Apr 2024
 Verified review
Great service and customer service was very responsive to any queries I had.
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23 Apr 2024
 Verified review
Would have been 5 stars plus but for delivery problem which was DPD’s fault
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23 Apr 2024
 Verified review
Looks like it’s the correct part just can’t figure out how to replace it 🙄
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22 Apr 2024
 Verified review
The part fits perfect, it was in stock but the postage was slow
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9 days ago
 Verified review
easy to find the part and very reasonable prices
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14 Apr 2024
 Verified review
Took weeks to fulfil the order. Price was good
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