FixPart.co.uk- Logo - reviews

FixPart.co.uk
Reviews:

3,829 reviews in the last 12 months6,401 total reviews  

4.47
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

2 Feb 2024
 Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk

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4 Mar 2024
 Verified review
Delivery says 2-4 days on the product page but mine took 7 days. The part is fine, I got someone else to fit it and it works.
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3 Mar 2024
 Verified review
Extortionately expensive. Over £17.00 Inc delivery for a very small rubber seal. See photo for ridiculous packaging.
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Answer by FixPart.co.uk
5 Mar 2024
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
3 Mar 2024
 Verified review
My item took over two months to deliver, nobody kept me updated & when I tried to contact company just didn’t happen, told my partner (business that it could’ve a scam) he said should use E-spares
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Answer by FixPart.co.uk
5 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
2 Mar 2024
 Verified review
Part did not fit, even though exact model number was used.
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Answer by FixPart.co.uk
4 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
2 Mar 2024
 Verified review
I ordered oven shelf a grill pan shelf came they said they didn't have what I wanted iv return for a refund
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1 Mar 2024
 Verified review
Genuinely awful. Found an oven door they said would be compatible with my oven, emailed them to confirm it was definitely compatible, waited 2 weeks to receive an incompatible door and was charged £7 for the privilege of returning it.
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Answer by FixPart.co.uk
4 Mar 2024
Good day, I am sorry to hear that you are not satisfied. If you want to return a product and it was ordered incorrectly, the return costs are at your expense. However, we will refund you the cost of the return shipment. If you still have questions about this, please let us know. Bram, FixPart customer service
28 Feb 2024
 Verified review

Part said delivery within 1-3 days it wasn’t

Part said delivery within 1-3 days. It wasn’t so was of no use as needed to source elsewhere when it was obvious the agreement would not be met
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27 Feb 2024
 Verified review
The part sent to me was not the part I wanted. The part sent (a small washer) was totally overpriced with an exorbitant postal fee
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27 Feb 2024
 Verified review
The cost of a tiny button was extremely expensive.
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25 Feb 2024
 Verified review
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25 Feb 2024
 Verified review
i received a parcel which was supposed to be a samsung mobile battery but it was nothing like a battery does this look like a battery to you as it doesn’t to me Shirley Mapes
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Answer by FixPart.co.uk
26 Feb 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
24 Feb 2024
 Verified review
I ordered and paid for 4 cup racks. Only 1 was delivered Please dispatch the other 3
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Answer by FixPart.co.uk
26 Feb 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
24 Feb 2024
 Verified review
Deliver my parcel.!!
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Answer by FixPart.co.uk
26 Feb 2024
Hello, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you. Bram, FixPart customer service
24 Feb 2024
 Verified review

Postage

It was great I was able to get the part I needed to fix my hoover but felt the postage was quite high for such a lightweight item.
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23 Feb 2024
 Verified review

Not kept informed of shipments, slow to respond to emails.

I was informed of the first shipment, then told could not shipment 2nd door bin as out of stock, so I asked for a refund. Next email told me they had raised an investigation and would be in touch. Emailed to ask what investigation was for, the response did not hate sense so had to email again. Turns out the 2nd door bin had been despatched but I was never told this and it went missing in transit. Then received another email telling me I was being sent a free of charge door bin. Had to email to them understand what was going on. Not kept informed, slow to respond, not kept informed .
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23 Feb 2024
 Verified review
Bad quality drawer. Threw out with trash as broke within a week. Now have to buy another. Contacted customer services and requested discount on another one and was refused. Nearly 25 quid for a fridge milk drawer drawer which is now going to cost me nearer 50 quid. Might as well get a new fridge!
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23 Feb 2024
 Verified review
Change your website to not state next day delivery when it takes a week to arrive, false advertising
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23 Feb 2024
 Verified review
Disappointing,, google page stated UK and next day delivery,, I ordered on a Friday and it was delivered on Wednesday or Thursday!!!,,, I think it was routed thru France !!!!!. To top it all off during fitting the carbon bush the cable broke so I had to dismantle the motor to remove it. So had to reorder from UK this time
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23 Feb 2024
 Verified review
Wish I had read the reviews before ordering, delivery takes ages as it came from France. My part said 1 to 3 days ended up being nearly 2 weeks. The part I received was all good but the delivery times seem to be an issue.
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23 Feb 2024
 Verified review
Misleading description on website. I ordered a non return / check valve for a kitchen hood extractor. I received the part after several weeks of waiting only to discover that it was only 1 half of the part and that two need to be purchased to make it functional. This was not mentioned anywhere in the description or details of the item on the webpage. It seems disingenuous to sell only half of a part and the cost is disproportionate at £22 for a small piece of plastic that is completely useless unless there are two of them. Very disappointed. I have asked for the other part to be sent out or a refund to be issued as this item has been mis-sold.
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