FixPart.co.uk- Logo - reviews

FixPart.co.uk
Reviews:

3,829 reviews in the last 12 months6,401 total reviews  

4.47
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

2 Feb 2024
 Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk

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23 Mar 2024
 Verified review
Delivery. Ordered a week ago and “is still in our system”. Turns out it comes from France and took 2 days to be handed to the courier.
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23 Mar 2024
 Verified review

New fridge seal for Bosch Fridge Freezer

When I was ordering delivery was 1 -3 days. But when I'd placed the order it became 1 to 2 weeks, but it actually took 4 weeks. Just tried to fit it, the door seal is the right size and I fitted it ok. But it just does not seal the door. The old seal is smooth on the front face, the new seal has a series of ridges along the front face. It also has a slight flap that the old seal did not have.
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
23 Mar 2024
 Verified review

In my view, extortion.

Whilst your delivery was speedy, £22.02 Inc p.p for ONE tiny 10x3.5 mm. 0 ring seal was extortionate. Please can you explain how you can justify this cost for something t hat cost you less than 5p? !!!!!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, for all our shipments we charge the same amount for shipping costs. In return, you get that the parcel is delivered in good condition, adequately protected and also you get a tracking link that allows you to follow the shipment. If you have any further questions, please let us know. Bram, FixPart customer service
22 Mar 2024
 Verified review
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22 Mar 2024
 Verified review
Still waiting for my part
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20 Mar 2024
 Verified review
The company is fine, good service. it is the product which is a very bad design and keeps breaking.
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20 Mar 2024
 Verified review
I haven't received the order i have paid for. I haven't received any form of notification as to the where abouts. Yet have taken the money. I knew there was a waiting time for the product. However, i am out of pocket and becoming very frustrated as the lead time is now well overdue. So either a product or a full refund.
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19 Mar 2024
 Verified review

Very poor service

Nozzles described as a set only one turn up. Expensive delivery. No phone number to call. Delivery time over a week instead 1-3 working days. Very very poor
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17 Mar 2024
 Verified review
Goods not delivered
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SH
Shaun H.
North Walsham
16 Mar 2024
 Verified review
Price
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13 Mar 2024
 Verified review
Does not understand the problem with my order.
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Answer by FixPart.co.uk
15 Mar 2024
Good day, I'm sorry to hear that. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, Customer service FixPart
12 Mar 2024
 Verified review
Advertised a part they didn't have.
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11 Mar 2024
 Verified review
The part that I ordered is inadequate, poor quality
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9 Mar 2024
 Verified review
I was happy to see parts available that don’t seem to be anywhere else. Unfortunately the display card I received was not correct replacement for my dishwasher
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8 Mar 2024
 Verified review
Waited 6 weeks for a part you said would be one to two weeks without any communication
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7 Mar 2024
 Verified review

Total rubbish

Well a phone number would help , Or sending me the wrong part then charging me postage after another email saying you don't even have the correct part . Absolute rubbish service .
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7 Mar 2024
 Verified review
Deliver the product. I ordered the spare part a week ago...it hasn't arrived.
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Answer by FixPart.co.uk
7 Mar 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
6 Mar 2024
 Verified review

First and last time I ordered from them

Ordered a replacement tumble dryer belt that was stated in stock & next day delivery. It arrived a week later from France by which time I ‘d ordered one elsewhere at a fraction of the cost
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Answer by FixPart.co.uk
7 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
6 Mar 2024
 Verified review
Awful. Never received what I ordered and when I contacted customer service they were not at all helpful. Had to go back to my credit card company to get my money back in the end after weeks of emailing them and getting no where. I would never order anything from them again
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4 Mar 2024
 Verified review

Avoid! Poor service and products that don't fit

I ordered a new glass turntable for my Sharp microwave. Their website said it was a 'guaranteed fit' for my model. However, when it arrived, the turntable didn't fit. When I asked to return it, the company told me I had to cover the hefty return shipping fee of £6.95. (The box they shipped it in was large enough to fit at least ten turntables inside, which presumably explains the expense - and you are not allowed to use a smaller box to return your item). When I sent screenshots of their website to show that they had guaranteed the fit, they ignored this and simply reiterated that I had to pay the shipping cost. Very poor service. Won't be using again.
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