FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
Good
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
11 Apr 2024
Verified review
Need more photographs and description…
More photographs and description details for products on the website.
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11 Apr 2024
Verified review
Not the Best Experience
Part to longer than stipulated on the website to arrive and communication was very poor. Despite using the online contact feature twice I had no reply to my query.
The part that arrived was correct and packaged well.
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10 Apr 2024
Verified review
Not satisfied
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10 Apr 2024
Verified review
Poor descriptions and unhelpful help
The parts more often than not did not have the part number or measurements listed in the item descriptions.
The staff gave incorrect advice when contacted, including suggesting obviously wrong parts, saying that a part listed as fitting the device wasn't suitable and suggesting completely unrelated parts (e.g. saying that I should be replacing a hose with a pump?!?)
On the positive side, the part I received was the one that I ordered which according to the website was what I needed, and the order arrived very quickly with good packaging.
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9 Apr 2024
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Don't promise delivery that can't be met!
Promised 1 to 3 day delivery which was not met. I ordered the part which was a replacement and not original part which I accepted despite at a premium price.I queried the lack of delivery after 4 days to be pointed back to DPD Tracking which I had seen and indicated that the order had not been received. Arrived after a week. Was not aware the part was from France so could not be delivered in the promised timescale.
If I had been told a week at the outset I would have been ok with this rather than getting frustrated!
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9 Apr 2024
Verified review
Have not received the item yet so hard to give feed back
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Answer by FixPart.co.uk
12 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
7 Apr 2024
Verified review
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6 Apr 2024
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Expensive and package was very damaged on arrival. Bearing in mind I paid over £50 they could have put more effort into safe packaging. Luckily the item was not damaged.
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5 Apr 2024
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The part arrived safely but it did not fit the appliance . I wished to return it to you and you asked for a photo of the model number of the fridge freezer. Since then I have had great difficulty in getting a valid email number from you to send the photo and zero response from you despite many requests.
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4 Apr 2024
Verified review
Product was very fake and fragile already came bent dented no way to make pipe smaller
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3 Apr 2024
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Delivery forecast
Ordered a fridge part on 26/03/24 it said 1-3 days for delivery, now 3rd April still no sign of it, not sure if it is your fault or Royal Mail.
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3 Apr 2024
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No Parts ever received.
You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.
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3 Apr 2024
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Only the price was any good
I failed to notice that this company appears not to be based in the UK. Appallingly slow dispatch and delivery, to the extent that I went and bought the required part from another company, (which took only 3 days to deliver). Price ok. Can't comment on the part because I didn't use it.
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2 Apr 2024
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The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15
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JN
Jacqueline N.
Redhill
29 Mar 2024
Verified review
There was no Allan key to unscrew broken part and attach new one. It it is not an ordinary screw so I will have to try and source one.
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27 Mar 2024
Verified review
System says enter 1 if you have a house name only. Parcel sent to house no 1!
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27 Mar 2024
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Improve Customer communication
Need for communication from Fix part to customer if product is severely delayed with being imported, otherwise the customer thinks they have paid for the product, receives nothing and it ends up being a dispute.
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26 Mar 2024
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Extortionately expensive for one screw and postage even worse!
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25 Mar 2024
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Item still not delivered
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Answer by FixPart.co.uk
27 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
24 Mar 2024
Verified review
Asking for a "compliment" before the product has been received is a bit odd!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service