FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
9 Jun 2023
Verified review
Incorrect part sent. Couldn’t make contact to arrange a replacement. Needed to do a return and now still have no power freezer drawer
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Answer by FixPart.co.uk
9 Jun 2023
Good day, I am sorry to hear that you did not receive the correct product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
8 Jun 2023
Verified review
Havent received the item yet
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Answer by FixPart.co.uk
9 Jun 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Michèle, FixPart customer service
8 Jun 2023
Verified review
Be very careful as website is not reliable
I ordered a salad drawer from the website which told me it was the right one for that fridge model, but when it arrived it did not fit and I need to pay return postage to send it back (£12). An expensive error!
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Answer by FixPart.co.uk
13 Jun 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. Unfortunately, the product you ordered is not suitable on that basis. We have sent you more information on how to return your product to us. Michèle, FixPart customer service
5 Jun 2023
Verified review
The delivery was fine but unfortunately the item I ordered does not fit my Magimix and I am finding it impossible to return such bad instructions.
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Answer by FixPart.co.uk
7 Jun 2023
Good day, I am sorry to hear that the product does not fit your device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
3 Jun 2023
Verified review
Part took ages to arrive
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Answer by FixPart.co.uk
5 Jun 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
2 Jun 2023
Verified review
Still not received
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Answer by FixPart.co.uk
5 Jun 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Michèle, FixPart customer service
2 Jun 2023
Verified review
1st product arrives damaged. We get no response until we write a review.
The replacement is “sent” and has never arrived.
“Chat” is automated and of no help.
Email not responded to
We won’t be using this company again, we will go direct to the manufacturer and pay more.
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Answer by FixPart.co.uk
5 Jun 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Michèle, FixPart customer service
1 Jun 2023
Verified review
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31 May 2023
Verified review
Ordering service is great delivery via Royal Mail poor, advised on 23rd May that the part was with Royal Mail still not received on the 31st May. No way to track the parcel with Royal Mail
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Answer by FixPart.co.uk
5 Jun 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
31 May 2023
Verified review
First DELIVER THE SPARE PART
Second REPLY TO EMAILS
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Answer by FixPart.co.uk
5 Jun 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Michèle, FixPart customer service
30 May 2023
Verified review
Said 1/2 days delivery still not arrived a week later bought a new washer as couldn't wait any longer so will be returning the item
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you did not receive your order on time. We have sent you instructions on how to return the product. It may have ended up in your spam, so please check there too. Michèle, FixPart customer service
30 May 2023
Verified review
Terrible customer service
Customer service from Katerina is shocking. Wrong part sent. Doesn’t fit the dishwasher. Have sent photos to show difference- this is not good enough. Have explained the difference- this is not good enough. Absolutely horrendous slow unhelpful customer service. Will avoid this company in future and recommend you do the same.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that the product does not fit your device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
30 May 2023
Verified review
The item arrived broken , no reply
The item arrived broken and is unusable. I sent a message and have not had a reply back. I need this replacement asap. Comms are not good.
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Answer by FixPart.co.uk
31 May 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
30 May 2023
Verified review
My part has not turned up and your delivery time states 2 to 4 days, it has been 8 now which is double that time.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
29 May 2023
Verified review
I was told 4 to 5 days to delivery. It is the 29th May now and I ordered the part 22nd May and was shipped the same day. Still haven't received part.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
29 May 2023
Verified review
My two items arrived in an acceptable time frame. One (fridge door tray) was broken in two places when I unpacked, I took photos and sent to Fixpart. I received an acknowledgement of my email but no customer service or solution and I’m writing this 6days later.
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Answer by FixPart.co.uk
31 May 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
AS
Alan S.
bowness
28 May 2023
Verified review
Not say you have stock when you don't have it
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. We have contacted you to give you more information about the delivery date. Michèle, FixPart customer service
26 May 2023
Verified review
Good quality part and quick delivery but very expensive
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26 May 2023
Verified review
cheaper postage costs
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26 May 2023
Verified review
Price was high for the part purchased
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