FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
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Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
2 May 2024
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I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool
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Answer by FixPart.co.uk
6 May 2024
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
1 May 2024
Verified review
Cooker door ordered and received wrong colour after already asking
Ordered the part needed after asking what colour it would be, you were unable to give me a colour or a guaranteed return policy if it was wrong. Item got delivered in the wrong colour which was very poor as I was forced it to ordered on the chance it was correct. After contacting the company about the issue I received the standard return policy which is no good to me as the cooker door is the wrong colour and not really giving me any options to resolve.
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Answer by FixPart.co.uk
2 May 2024
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
1 May 2024
Verified review
Massive delay in delivery. Not a uk company
Be clear that you are not a Uk company despite a misleading web address. It’s not your fault but post brexit any part you ship will get stuck in customs and not be delivered without a big delay
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Answer by FixPart.co.uk
2 May 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
29 Apr 2024
Verified review
Bought a complete lamp holder for a amica fridge recieved and no lamp holder !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’
Wot was the point of that
Bulb melted bulb holder and clear plastic lense so I now have to buy lamp holder and wait prob another week not impressed sorry you have been good in the past .
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Answer by FixPart.co.uk
30 Apr 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
28 Apr 2024
Verified review
Delivery is very slow, email help advisor gave me wrong information.
The delivery is very slow, parts came from France. Also the help line is not much of a help line. The person who i contacted via email said they don't have the part however they had it listed on the website. Take photos of the broken part and compare with those listed on the web. Don't rely just on their help facility or online chat.
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28 Apr 2024
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misleading pic - poor returns service
Part I ordered was a power wash tip, and it was not clear (pics or description) if this was a complete replacement or just a cap.
But.... with returns I thought worth a try.
Turns out it was just an overpriced outer, and the returns department are now messing about and have still not agreed a return.
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Answer by FixPart.co.uk
29 Apr 2024
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
27 Apr 2024
Verified review
Not a U.K company
Not a U.K. company, expected the part to arrive in a day or two but had to wait over a week for the part to come via France. Saying that the part works well no problems just wish i'd known it was going to take longer than expected to arrive.
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27 Apr 2024
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I had to pay extra postage upon arrival
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22 Apr 2024
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works fine but very expensive
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21 Apr 2024
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Long long delivery, still waiting for the part...
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Answer by FixPart.co.uk
22 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
17 Apr 2024
Verified review
You cannot speak to anyone, I only got computer generated emails, I will now only use companies that I am able contact via phone. I am not sure the reasoning of not having a call number for customer services.
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Answer by FixPart.co.uk
18 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
17 Apr 2024
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17 Apr 2024
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16 Apr 2024
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Fixpart UK is not a UK company
Fixpart call themselves a UK company, they are it seems based somewhere French speaking. No problem, except my order was held in customs for 3 days which meant it took nearly a week to get here.
The description and photo of the part was very poor. I only knew I had ordered the right part when it finally arrived.
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14 Apr 2024
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Took weeks to fulfil the order. Price was good
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14 Apr 2024
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It took around 3 months for the part to arrive apparently due to back order
I would use your company again and promote to others but a shorter time scale would of helped
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13 Apr 2024
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13 Apr 2024
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Delay when ordered as it came from another supplier I was told and then FedEx failed to deliver 6 weeks from ordering to delivery
What do you think??
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12 Apr 2024
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12 Apr 2024
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I accepted the premium price but...
I accepted the premium price over other suppliers for a 'next business day' part but it took 4 days and came from France!
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