FixPart.co.ukReviews:
3,837 reviews in the last 12 months6,327 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
6 Mar 2024
Verified review
First and last time I ordered from them
Ordered a replacement tumble dryer belt that was stated in stock & next day delivery. It arrived a week later from France by which time I ‘d ordered one elsewhere at a fraction of the cost
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Answer by FixPart.co.uk
7 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
20 Feb 2024
Verified review
MIELE PARQUET TWISTER TOOK 9 WEEKS FROM PAYMENT TO DELIVERY
I PAID FOR MY MIELE PARQUET TWISTER ON DECEMBER 17 2023. i RECEIVED IT ON 19 FEBRUARY 2024. THAT IS 9 WEEKS, WHICH IS UNACCEPTABLE, ESPECIALLY AS YOU CLAIM PARTS ARE SENT IN 2-3 DAYS
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7 Mar 2024
Verified review
Total rubbish
Well a phone number would help , Or sending me the wrong part then charging me postage after another email saying you don't even have the correct part . Absolute rubbish service .
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25 Feb 2024
Verified review
i received a parcel which was supposed to be a samsung mobile battery but it was nothing like a battery
does this look like a battery to you as it doesn’t to me
Shirley Mapes
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Answer by FixPart.co.uk
26 Feb 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Feb 2024
Verified review
Still haven’t received parts ordered weeks ago. So much red tape and forms to fill in to prove that I haven’t received the goods and now even more delays.
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28 Feb 2024
Verified review
Part said delivery within 1-3 days it wasn’t
Part said delivery within 1-3 days. It wasn’t so was of no use as needed to source elsewhere when it was obvious the agreement would not be met
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27 Feb 2024
Verified review
The part sent to me was not the part I wanted. The part sent (a small washer) was totally overpriced with an exorbitant postal fee
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23 Feb 2024
Verified review
I ordered two filters for my fridge/freezer, but only one arrived, so I emailed the company, but have not had any reply.
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3 Mar 2024
Verified review
Extortionately expensive. Over £17.00 Inc delivery for a very small rubber seal.
See photo for ridiculous packaging.
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Answer by FixPart.co.uk
5 Mar 2024
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
21 Feb 2024
Verified review
Delivery was slow and part is incorrect. Doesn’t fit despite triple checking it was for the same model I have
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2 Mar 2024
Verified review
I ordered oven shelf a grill pan shelf came they said they didn't have what I wanted iv return for a refund
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23 Feb 2024
Verified review
Change your website to not state next day delivery when it takes a week to arrive, false advertising
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19 Feb 2024
Verified review
Don't say something will take 3 days for delivery ,take payment then change delivery to 15 weeks
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24 Feb 2024
Verified review
I ordered and paid for 4 cup racks.
Only 1 was delivered
Please dispatch the other 3
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Answer by FixPart.co.uk
26 Feb 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
7 Mar 2024
Verified review
Deliver the product. I ordered the spare part a week ago...it hasn't arrived.
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Answer by FixPart.co.uk
7 Mar 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
2 Mar 2024
Verified review
Part did not fit, even though exact model number was used.
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Answer by FixPart.co.uk
4 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
18 Feb 2024
Verified review
Communication is slow, and the help section is not clear.
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Answer by FixPart.co.uk
19 Feb 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
11 Mar 2024
Verified review
The part that I ordered is inadequate, poor quality
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12 Mar 2024
Verified review
Advertised a part they didn't have.
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24 Feb 2024
Verified review
Deliver my parcel.!!
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Answer by FixPart.co.uk
26 Feb 2024
Hello, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you. Bram, FixPart customer service