FixPart.co.ukReviews:
3,838 reviews in the last 12 months6,322 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
2 Apr 2024
Verified review
The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15
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23 Mar 2024
Verified review
In my view, extortion.
Whilst your delivery was speedy, £22.02 Inc p.p for ONE tiny 10x3.5 mm. 0 ring seal was extortionate. Please can you explain how you can justify this cost for something t hat cost you less than 5p? !!!!!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, for all our shipments we charge the same amount for shipping costs. In return, you get that the parcel is delivered in good condition, adequately protected and also you get a tracking link that allows you to follow the shipment. If you have any further questions, please let us know. Bram, FixPart customer service
19 Mar 2024
Verified review
Very poor service
Nozzles described as a set only one turn up. Expensive delivery. No phone number to call. Delivery time over a week instead 1-3 working days. Very very poor
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3 Apr 2024
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Delivery forecast
Ordered a fridge part on 26/03/24 it said 1-3 days for delivery, now 3rd April still no sign of it, not sure if it is your fault or Royal Mail.
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3 Apr 2024
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No Parts ever received.
You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.
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4 Apr 2024
Verified review
Product was very fake and fragile already came bent dented no way to make pipe smaller
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27 Mar 2024
Verified review
System says enter 1 if you have a house name only. Parcel sent to house no 1!
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24 Mar 2024
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Asking for a "compliment" before the product has been received is a bit odd!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
11 Apr 2024
Verified review
Need more photographs and description…
More photographs and description details for products on the website.
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9 Apr 2024
Verified review
Have not received the item yet so hard to give feed back
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Answer by FixPart.co.uk
12 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
13 Mar 2024
Verified review
Does not understand the problem with my order.
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Answer by FixPart.co.uk
15 Mar 2024
Good day, I'm sorry to hear that. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, Customer service FixPart
25 Mar 2024
Verified review
Item still not delivered
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Answer by FixPart.co.uk
27 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
22 Mar 2024
Verified review
Still waiting for my part
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17 Mar 2024
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Goods not delivered
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10 Apr 2024
Verified review
Not satisfied
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7 Apr 2024
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22 Mar 2024
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23 Feb 2024
Verified review
Not kept informed of shipments, slow to respond to emails.
I was informed of the first shipment, then told could not shipment 2nd door bin as out of stock, so I asked for a refund. Next email told me they had raised an investigation and would be in touch. Emailed to ask what investigation was for, the response did not hate sense so had to email again. Turns out the 2nd door bin had been despatched but I was never told this and it went missing in transit. Then received another email telling me I was being sent a free of charge door bin. Had to email to them understand what was going on. Not kept informed, slow to respond, not kept informed .
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20 Feb 2024
Verified review
All was ok, except the price inflation!
All was ok with the parts supplied. DPD provide excellent delivery with date and time communication. What really let Fixpart down was that whist the items were described on the webpage l needed clarification from you that what I was buying was the right part. Each email despite being sent from an operator address they seemed to go to the back of the queue so clarification took 4 days. In this time the parts increased in price from £24 and £48 to circa £60 each.
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19 Feb 2024
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Additional cost and Delivery
Whilst ordering the part was straight forward on the website, I was surprised that i had to pay a customs fee of £16.01, which was not made clear at the time of purchase and is not indicated on your website. In addition it has taken 7 working days for the items to be delivered and your website clearly states Fast Delivery 1 to 3 days from confirmation of payment
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