FixPart.co.ukReviews:
3,838 reviews in the last 12 months6,322 total reviews
Good
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
7 days ago
Verified review
Awful
Several days after ordering received bit cancellation message with little explanation. No refund a week later.
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11 days ago
Verified review
I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool
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Answer by FixPart.co.uk
7 days ago
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
21 Apr 2024
Verified review
Long long delivery, still waiting for the part...
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Answer by FixPart.co.uk
22 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
27 Apr 2024
Verified review
I had to pay extra postage upon arrival
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17 Apr 2024
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13 Apr 2024
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9 Apr 2024
Verified review
Don't promise delivery that can't be met!
Promised 1 to 3 day delivery which was not met. I ordered the part which was a replacement and not original part which I accepted despite at a premium price.I queried the lack of delivery after 4 days to be pointed back to DPD Tracking which I had seen and indicated that the order had not been received. Arrived after a week. Was not aware the part was from France so could not be delivered in the promised timescale.
If I had been told a week at the outset I would have been ok with this rather than getting frustrated!
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5 Apr 2024
Verified review
The part arrived safely but it did not fit the appliance . I wished to return it to you and you asked for a photo of the model number of the fridge freezer. Since then I have had great difficulty in getting a valid email number from you to send the photo and zero response from you despite many requests.
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11 Apr 2024
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Not the Best Experience
Part to longer than stipulated on the website to arrive and communication was very poor. Despite using the online contact feature twice I had no reply to my query.
The part that arrived was correct and packaged well.
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27 Mar 2024
Verified review
Improve Customer communication
Need for communication from Fix part to customer if product is severely delayed with being imported, otherwise the customer thinks they have paid for the product, receives nothing and it ends up being a dispute.
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6 Apr 2024
Verified review
Expensive and package was very damaged on arrival. Bearing in mind I paid over £50 they could have put more effort into safe packaging. Luckily the item was not damaged.
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23 Mar 2024
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Delivery. Ordered a week ago and “is still in our system”. Turns out it comes from France and took 2 days to be handed to the courier.
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JN
Jacqueline N.
Redhill
29 Mar 2024
Verified review
There was no Allan key to unscrew broken part and attach new one. It it is not an ordinary screw so I will have to try and source one.
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20 Mar 2024
Verified review
The company is fine, good service. it is the product which is a very bad design and keeps breaking.
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26 Mar 2024
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Extortionately expensive for one screw and postage even worse!
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10 Apr 2024
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Poor descriptions and unhelpful help
The parts more often than not did not have the part number or measurements listed in the item descriptions.
The staff gave incorrect advice when contacted, including suggesting obviously wrong parts, saying that a part listed as fitting the device wasn't suitable and suggesting completely unrelated parts (e.g. saying that I should be replacing a hose with a pump?!?)
On the positive side, the part I received was the one that I ordered which according to the website was what I needed, and the order arrived very quickly with good packaging.
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23 Mar 2024
Verified review
New fridge seal for Bosch Fridge Freezer
When I was ordering delivery was 1 -3 days. But when I'd placed the order it became 1 to 2 weeks, but it actually took 4 weeks.
Just tried to fit it, the door seal is the right size and I fitted it ok. But it just does not seal the door. The old seal is smooth on the front face, the new seal has a series of ridges along the front face. It also has a slight flap that the old seal did not have.
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Mar 2024
Verified review
I haven't received the order i have paid for.
I haven't received any form of notification as to the where abouts. Yet have taken the money.
I knew there was a waiting time for the product. However, i am out of pocket and becoming very frustrated as the lead time is now well overdue. So either a product or a full refund.
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3 Apr 2024
Verified review
Only the price was any good
I failed to notice that this company appears not to be based in the UK. Appallingly slow dispatch and delivery, to the extent that I went and bought the required part from another company, (which took only 3 days to deliver). Price ok. Can't comment on the part because I didn't use it.
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