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All Good Keys
Reviews:

265 reviews in the last 12 months271 total reviews  

4.51
Excellent

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Top positive review

30 Nov 2023
 Verified review
a clear explanation of the process would be helpful. For instance, each step...buying the program, going to the email to download it, and there obtaining the key, instead of to the link given for the order, . The process for me was not obvious, and left me guessing somewhat at what to do next.

Top negative review

14 Aug 2023
 Verified review
i can not open up the link. asking forr refund
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Reviews for All Good Keys

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3 days ago
 Verified review

Horrible Customer Service

Horrible customer service. Refuses customers request for refund ans very disrespectful and pushy. This does not have the ability to respect the customers wishes and is very condescending and disrespectful. As you can see by there response, they refuse to provide a refund regardless if the situation. They are money hungry and so not care about good or production customer service.
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Answer by All Good Keys
3 days ago
Dear jhon, After reviewing your case, we would like to address the issues raised in your negative feedback. Firstly, regarding the refund request, we would like to clarify that our company policy states that refunds are issued in cases where we fail to correct an issue within 48 hours of the initial complaint or notification provided by the customer. However, we understand that you encountered difficulties with your Windows 11 Pro key due to compatibility issues with your current Windows Home operating system. We want to assure you that our product descriptions clearly state the system requirements and compatibility information to ensure our customers are fully informed before making a purchase. We also offered to assist you remotely with upgrading your operating system to Windows 11 Pro to resolve the issue, even though it was not required of us. Unfortunately, despite our efforts to assist you and offer alternative solutions, it seems that you have chosen to file a case with PayPal. We respect your decision to seek resolution through PayPal, and we will fully cooperate with their investigation into the matter. Once again, we apologize for any inconvenience this situation has caused you. If you have any further questions or require assistance, please feel free to contact us. Thank you for your understanding.
3 days ago
 Verified review
Horrible customer service. Refuses customers request for refund ans very disrespectful and pushy. This does not have the ability to respect the customers wishes and is very condescending and disrespectful. As you can see by there response, they refuse to provide a refund regardless if the situation. They are money hungry and so not care about good or production customer service.
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26 Apr 2024
 Verified review
The key failed.
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Answer by All Good Keys
29 Apr 2024
Hi , We're sorry to hear about your experience, and we apologize for any inconvenience caused by the failed key. We take customer satisfaction seriously, and we've made several attempts to reach out to you via email and phone to assist with resolving this issue. Unfortunately, we haven't received a response from you. Please check your email inbox, including the spam folder, for our previous messages. Alternatively, you can reach out to us directly at +1 (202) 552-0420, and we'll be more than happy to assist you further and ensure that the issue is resolved to your satisfaction. Thank you for your understanding, and we hope to hear from you soon. Best regards,
3 Apr 2024
 Verified review

I bought a wrong licence for Microsoft 365…

I bought a licence for Microsoft 365 which doesn't work. The assistance is very poor. I will NEVER purchase something from your compagny. It's the first and last Time. Hope to be refunded.
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Answer by All Good Keys
6 Apr 2024
Hi, Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the Microsoft 365 license and the level of assistance provided initially. Your feedback is invaluable to us, and we're committed to addressing and resolving any issues promptly. Upon reviewing your case, we're pleased to inform you that we've successfully resolved the problem with your Microsoft 365 license. We're delighted to hear that you're now satisfied with the outcome. Your satisfaction is our priority, and we appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for giving us the opportunity to rectify the situation, and we hope to serve you better in the future. Best regards,
14 Apr 2024
 Verified review
Sell genuine working keys..you sold me 2 x used keys.Have been sending emails for genuine Ms Keys and no reply.
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Answer by All Good Keys
16 Apr 2024
Hi, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We're sorry to hear about your dissatisfaction with the keys you received. Ensuring the quality and authenticity of our products is of utmost importance to us, and we regret any oversight that may have occurred in your case. We've made multiple attempts to reach out to you via email and phone over the past two days to address your concerns and provide assistance. However, it appears that we have not been able to connect with you. We remain committed to resolving this issue and ensuring your satisfaction. Please check your email inbox, including the spam folder, for our previous messages. Alternatively, you can reach out to us directly at [ +1 (202) 552-0420, Support@allgoodkeys.com ] to discuss this matter further. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this situation. Thank you for your cooperation. Best regards,
26 Mar 2024
 Verified review
Not getting prompt to use activation key. Not happy so far!!
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30 Mar 2024
 Verified review
Not able to install in Asus laptop
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Answer by All Good Keys
6 Apr 2024
Hi, We appreciate your feedback and apologize for the inconvenience you've experienced. Upon reviewing your case, we noticed that we reached out to you to assist with resolving the installation issue on your Asus laptop. However, it seems we haven't received a response from you yet. Your satisfaction is our priority, and we remain committed to helping you resolve this matter. Please check your email inbox, including the spam folder, for our previous message. If you require further assistance or have any questions, please don't hesitate to reach out to our support team directly. Thank you for your understanding, and we look forward to assisting you further. Best regards,
4 Apr 2024
 Verified review
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Answer by All Good Keys
7 Apr 2024
Hi, I hope this message finds you well. We recently noticed your negative feedback and wanted to reach out to understand the reason behind your dissatisfaction and address any concerns you may have. We take customer feedback seriously and strive to provide exceptional service. However, it seems that we haven't received any communication from you regarding the issue you encountered. Our team is dedicated to resolving any concerns promptly and ensuring your satisfaction with our products and services. We kindly ask that you reach out to us and provide details about your experience or the problem you faced. Your feedback is invaluable to us, and we want to ensure that we address any issues you may have encountered. Please feel free to reply to this message or contact us directly at Support@allgoodkeys.com. We're here to assist you and address any concerns you may have. Thank you for your attention, and we look forward to hearing from you soon. Best regards,
14 Mar 2024
 Verified review
I was directed to a site (Presumably a Microsoft site) to enter my product key for the installation of the product on my computer, I attempted 3 times to download your product and they all failed and were follow up by a call from a Microsoft specialist telling me I had a bug in my computer. He also suggested to allow him to enter my computer to fix the error. Finally, I opened PowerPoint and I was ask if I wanted to download the new purchase product (Office 2016), I agreed and all office products were up dated with the office 2016 products. You should give your customer better direction on how to download your products so they will not get caught with a Microsoft scam coming from somewhere in India.
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6 Mar 2024
 Verified review
Sent me a key for windows 11 home that has already been used. I have not heard back from them after reaching out in hopes of finding a solution. Update: the claim that they haven’t received any communication is patently false as I sent both a message via their website’s messaging tool as well as an email. Nor did they reach out until after I left a negative review.
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1 Feb 2024
 Verified review
So far the key I bought doesn't work. otherwise, I lost money for nothing. I asked several times for a working key without success, then I asked for a refund to no avail!
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Answer by All Good Keys
5 Feb 2024
Hi , We appreciate your feedback and sincerely apologize for the inconvenience you've faced with the key activation. Upon reviewing your case, it appears that the key purchased is for Windows 10 Pro, while your system is running Windows 10 Home. We've sent detailed instructions on how to upgrade to Windows 10 Pro to your email. To proceed with the activation, please follow the steps outlined in the email. If you encounter any difficulties or have additional questions, feel free to respond to our support email, and our team will be more than happy to assist you. Your satisfaction is our priority, and we're committed to ensuring you have a positive experience. Thank you for your understanding and cooperation. Best regards,
14 Aug 2023
 Verified review
i can not open up the link. asking forr refund
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Answer by All Good Keys
30 Nov 2023
Dear Richard, Thank you for bringing the issue to our attention. We sincerely apologize for any inconvenience you faced, and we're glad to hear that the problem has been resolved to your satisfaction. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback, and your satisfaction is our priority. We look forward to serving you better in the future. Best regards, All Good Keys Team
9 Dec 2023
 Verified review
Provide the purchased product code immediately upon making the purchase. Give the customer updated information on the purchase status and an explanation for the delay in the delivery of the product, as long as it is not provided immediately. Do not ignore the customer's inquiries and do not force the customer to threaten you in order to get a response. As long as the product is virtual, there is no justification for delaying its delivery and its delivery should not depend on working days and hours. If you know how to immediately charge the customer for the purchase of the product, you should also know how to deliver the product immediately.
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Answer by All Good Keys
12 Dec 2023
Dear Valuable Customer, I sincerely apologize for any inconvenience you've experienced with your recent purchase. I understand the importance of receiving the product code promptly and having up-to-date information on the purchase status. We've identified a temporary delay in our system that has affected the immediate delivery of virtual products. Please accept our sincere apologies for this unexpected hiccup. If you have any further questions or concerns, please don't hesitate to reach out directly. Thank you for your patience and for bringing this matter to our attention. Best regards,
4 Oct 2023
 Verified review

Invoice does not appear

Your website is Ok, your products are OK, your delivering is OK. But your invoicing is not OK. I have trouble getting an invoice with incomprehensible failure messages. I have sent you a message 24 hours ago, still no answer. Why not send an invoice by email by default when someone has ordered, or paid for that matter.
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Answer by All Good Keys
30 Nov 2023
Dear Customer, We apologize for the inconvenience you've experienced with our invoicing system. Obtaining an invoice is straightforward; you can download it from your account or access the automatic email sent to you after purchase. Customer feedback is invaluable to us, and we appreciate your openness in sharing your experience. Our team has worked diligently to address the issue promptly, and we're committed to ensuring a seamless experience for all our customers moving forward If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback, and your satisfaction is our priority. We look forward to serving you better in the future. Best regards, All Good Keys Team
9 Jan 2024
 Verified review
I spend $27.00 on something that was supposed to install Windows 10 but one can make it work! If your rating box had NO stars...I would have selected that!
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Answer by All Good Keys
10 Jan 2024
Hi Jon, Thank you for your continued patience, and we sincerely apologize for any frustration caused by the challenges in installing Windows 10 on your PC. We've thoroughly investigated the issue with our team, and it appears that due to the older version of your PC, compatibility issues are hindering the installation process. We truly understand the importance of having a smooth upgrade experience. Given the complexities involved, we recommend considering a professional assessment or reaching out to a local IT expert who can evaluate your system and provide tailored guidance. They can assist in determining if there are any hardware limitations impacting the installation. If there's anything more we can assist you with or if you have further questions, please don't hesitate to reach out to our support team. We appreciate your understanding and cooperation in this matter. Best regards,
7 Nov 2023
 Verified review
I had problems with product keys that had previously been used. Only the third-issued product key worked. It was definitely an inconvenience.
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Answer by All Good Keys
30 Nov 2023
Dear Tshidiso, Thank you for bringing the issue to our attention. We sincerely apologize for any inconvenience you faced, and we're glad to hear that the problem has been resolved to your satisfaction. Customer feedback is invaluable to us, and we appreciate your openness in sharing your experience. Our team has worked diligently to address the issue promptly, and we're committed to ensuring a seamless experience for all our customers moving forward. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback, and your satisfaction is our priority. We look forward to serving you better in the future. Best regards, All Good Keys Team
9 Sept 2023
 Verified review
I recently purchased windows 10 I can’t find activate on update and security so therefore I am unable to load the key please help
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Answer by All Good Keys
30 Nov 2023
Dear Shirley, We understand that you had a less-than-ideal experience, and we genuinely apologize for any inconvenience you may have faced. We take customer feedback seriously and are committed to resolving issues to the best of our ability. Our team has taken steps to rectify the situation, as outlined in our previous response. We would appreciate any additional information or feedback you can provide to help us ensure your complete satisfaction. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is crucial to us, and we are here to make things right. Thank you for your understanding, and we look forward to the opportunity to improve your experience. Best regards, All Good Keys Team
12 Jan 2024
 Verified review
Trop complexe, mot de passe deux trois fois. Je vous ai payé, donner-moi la façon de download, that is all we need, period.
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Answer by All Good Keys
12 Jan 2024
Hi robert , Thank you for sharing your experience, and we sincerely apologize for any inconvenience you've faced. We understand your frustration and want to assure you that your satisfaction is our priority. To better assist you with the download process, our support team will be reaching out to you via email shortly. Kindly check your inbox, and we'll guide you through the steps to make it a seamless experience. If you have any additional concerns or questions, please feel free to respond to our support email. We genuinely appreciate your understanding, and we are here to ensure you have a positive experience with our service. Thank you for your patience. Best regards,
17 Dec 2023
 Verified review
I did not receive the product I paid for . But you also wrote back in Spanish … why not Esperanto while you are at it
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Answer by All Good Keys
19 Dec 2023
Dear Tony, I hope this message finds you well. We appreciate your feedback and apologize for any confusion or inconvenience you've experienced. I would like to address your concerns regarding the product delivery and language. Upon reviewing your order, we confirm that the product was delivered immediately after the purchase. We recommend checking your spam or junk folder, as sometimes emails with product information may end up there. We sincerely apologize for any inconvenience caused and appreciate your understanding. If you have further questions or if there's anything else we can assist you with, please don't hesitate to contact us. Thank you for your patience. Best regards,
5 Jan 2024
 Verified review
Scammers that charge for non working keys and then expect you to cheat to get it activated via a legit phone call
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Answer by All Good Keys
6 Jan 2024
Hi Jorge, We appreciate your feedback and are genuinely sorry to hear about the challenges you've encountered. We take customer concerns seriously and are committed to resolving issues promptly. Our team promptly reached out to you via email to understand and address the reported issue with the key. Unfortunately, we haven't received a response to our email. We are here to assist and ensure your satisfaction. In response to your PayPal case, we've initiated a full refund to address your concerns proactively. We value transparency and strive to provide a positive experience for all our customers. If you have additional details about the issue or if there's anything specific you'd like to share, we'd be grateful for your input. Our aim is to continuously improve our service. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards,