I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
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Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. Our payment system asks customers to fill in their card details manually. However, if you have chosen to use shop pay, an autofill service, this may have caused this issue. We would encourage you to contact shop pay for further advice on this issue.
Best wishes,
Katrine
myShop Customer Support
12 Oct 2023
Verified review
Goods were perfect as per our expectations. The courier was some corner shop company who left the goods on the driveway not realising that anybody can steal that. Fortunately my neighbour saw it and picked it up. We had a huge sign to say if we are not home kindly drop it to number 5. Totally ignored the sign. Kindly use better responsible couriers. Thanks.
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23 Sept 2023
Verified review
Fair but packing could be improved
The prices are fair but the two boxes of washing powder order suffered in transit and spilt at the end folds losing some powder. Packing seemed ok so could be rough handling?
I would buy again though as overall they were good from initial purchase to end delivery
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Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback.
We apologize for any inconvenience caused. We prioritize secure packaging for all orders and will use your feedback to enhance our handling process.
We would encourage our customers to contact us directly so we can resolve any issues caused in transit.
Best wishes,
myShop Customer Support
1 Nov 2023
Verified review
I HAVE RATED THIS VERY POOR BECAUSE WE STILL HAVENT RECEIVED THE ORDER PLACED 24TH OCTOBER NPOR00024395 FOR 240 TUBS NEUTRADOL BIN POWDER 350G PLEASE ADVISE WHEN YOU ARE DELIVERING THE GOODS
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Answer by myshop.co.uk
3 Nov 2023
Thanks for your feedback. I have looked into this for you and i can see your order was delivered on the 1st of November. The tracking advised they attempted delivery earlier in the week but there was no one in to receive the parcel. We apologise for the delay in receiving your goods but hope you are happy with the products.
Best wishes,
myShop Customer Support
6 Jan 2024
Verified review
You’ve asked a question even though the item that l ordered has not yet been delivered.
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Answer by myshop.co.uk
11 Jan 2024
Thanks for your feedback. I have looked into this for you and I can see your order was placed before our warehouse closed for Christmas. Our emails asking for feedback were timed for our usual SLA's I'm afraid. We sincerely apologise for the confusion caused but hope you are pleased with your order that arrived within the estimated delivery period.
Best wishes,
myShop Customer Support
24 May 2023
Verified review
Order cancelled.
Took ages to tell me they couldn't supply the goods I had ordered and paid for.
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Answer by myshop.co.uk
7 Jun 2023
Thanks for your feedback. Unfortunately, our remaining stock was damaged, we were trying to procure some more stock to fulfil your order but we were unsuccessful. We sincerely apologise for any inconvenience this may have caused.
Best wishes,
myShop Customer Support
23 Oct 2023
Verified review
the box was split. I messaged about this but I have not received a reply.
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12 Sept 2023
Verified review
Poor delivery
Delivery takes up to 7 days. Other online purchases usualy in 1/2 days
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Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback.
We apologise for not meeting your delivery speed expectations. Having checked the tracking, we can see it was delivered successfully within the standard delivery timeframe.
You can find our standard and express shipping times on our website under "Delivery Information". You may use the direct link below for convenience.
https://myshop.co.uk/pages/delivery-information
Best wishes,
myShop Customer Support
2 Aug 2023
Verified review
I am still waiting for delivery. So cannot comment yet.
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Answer by myshop.co.uk
9 Aug 2023
Thanks for your feedback, I can see your order was successfully delivered after you left us this message. We hope you enjoy the products and apologise for any confusion surrounding delivery. Best wishes, myShop Customer Support
9 Sept 2023
Verified review
Ordered weeks ago and still not arrived
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4 Dec 2023
Verified review
Have not recieved my cans of orange yet
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Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. I can see your order was successfully delivered on the 4/12/23 at 5pm. We hope you enjoy the drinks.
Best wishes,
myShop Customer Support
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