I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
Always found what I need, easy and straight forward
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5 days ago
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15 Apr 2024
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14 Apr 2024
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6 Apr 2024
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12 Apr 2024
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Mokka 3 in 1 coffee
Make sure the order is right before it's dispatched
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Answer by myshop.co.uk
10 days ago
Thanks for your feedback. We sincerely apologise for the mix-up at our warehouse, we do our best to keep the orders as accurate as possible but on rare occasions, these mistakes happen. We have already refunded the incorrect items that were sent. We apologise once again for any inconvenience and disappointment caused. Best wishes, myShop Customer Support.
25 Mar 2024
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very unexpected excellent delivery and service thankyou
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8 Mar 2024
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Great products, and quick delivery
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10 Mar 2024
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It was delivered on time
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9 Mar 2024
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13 Mar 2024
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Still waiting for my order
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Answer by myshop.co.uk
28 Mar 2024
Thanks for the feedback. We sincerely apologise for any inconvenience this has caused you. We can see that you have already collected the parcel we have sent you as a replacement for your original order that was damaged in transit. Best wishes, myShop Customer Support
14 Feb 2024
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As always super fast delivery, very pleased to be working with "myshop"
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20 Feb 2024
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14 Feb 2024
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31 Jan 2024
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15 Feb 2024
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Product a no show, no information, total lack of response to queries,
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Answer by myshop.co.uk
19 Feb 2024
Thanks for your feedback. We've been responsive to your emails and provided answers to your queries. And as previously advised, your original order was fulfilled with the stock and successfully dispatched from our warehouse on the 8th of February. Sometimes parcels that are placed on the pallet for collection from the courier can become lost at the Evri fulfilment centre before it is scanned into their network, it is an unfortunate but common issue. Most times the parcel is found and scanned in and will still be delivered to the customer. However, if there has been a period of 7 days since dispatch, we consider the parcel lost.
Since your order was dispatched, we have received other orders of the sponge, due to this we are now out of stock of the item so we were unable to offer a replacement. To resolve this matter, we issued a full refund, which I can see you replied to a notification of. We would never knowingly or intentionally mislead a customer, furthermore, we have lost money on the missing parcel and are unable to claim this back from the courier, so this scenario is the possible outcome for us retailers. If we were unable to fulfil your order we would not have dispatched it, but this was not the case. Best wishes, myShop Customer Support.
9 Jan 2024
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The main reason I used myShop was the price was so good.
Delivery was reasonably priced when compared to other's, as was delivery time.
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18 Jan 2024
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Very good prices, well packed and quick delivery
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19 Jan 2024
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Great service and good products
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21 Jan 2024
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I purchased an product which never arrived and late communication regarding the products.
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Answer by myshop.co.uk
13 Feb 2024
Thanks for your feedback. We promptly cancelled your order upon receiving your message and tried reaching out to you regarding the incomplete delivery address. Unfortunately, our warehouse operates only on weekdays, so we couldn't dispatch the order when you provided the updated delivery address over the weekend. We sincerely apologise for any inconvenience this may have caused. Best wishes, myShop Customer Support
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