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moowy.co.uk
Reviews:

147 reviews in the last 12 months247 total reviews  

4.63
Excellent

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Certified since: 24 Aug 2020
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moowy.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

23 Jul 2023
 Verified review
From first contacting MOOWY I got a quick reply from Michelle answering all of my questions and giving me great advice as to what to purchase. When I then contacted the UK site and put in my order, I received emails from Louis giving great detail of all the products and information I needed to deal with my job. I've never received that amount of help and support from any other company that I've dealt with before. I can't possibly say what you could do better as to improve the service you already give. Thank You, Terry.

Top negative review

30 May 2023
 Verified review
I placed this order on the 17th May and still haven’t received my order. The service has been shocking, been trying to contact the team there and don’t hear for 2-3 days later. I get told that the order had been delivered, which I had already explained that I only received 1 box! Still waiting for the other 3. The driver even took a picture of the drop off! What more do I need to do to get the rest of my order. I have attached photos of the label and what I actually got. You can see from the label that this was 1 box!
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Reviews for moowy.co.uk

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13 Jun 2023
 Verified review
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10 Jun 2023
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20 May 2023
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8 May 2023
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30 May 2023
 Verified review

Terrible Delivery and shocking after service

I placed this order on the 17th May and still haven’t received my order. The service has been shocking, been trying to contact the team there and don’t hear for 2-3 days later. I get told that the order had been delivered, which I had already explained that I only received 1 box! Still waiting for the other 3. The driver even took a picture of the drop off! What more do I need to do to get the rest of my order. I have attached photos of the label and what I actually got. You can see from the label that this was 1 box!
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6 Sept 2023
 Verified review

Very Poor

Item took 6 days to arrive despite website saying Next Day delivery. Contacted moowy several times but no reply. Generally appalling customer service.
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16 Jul 2023
 Verified review
Poor return policy. Says 100% money back guarantee but in order to get your Monday back you have to jump through a ton of hoops
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18 Dec 2023
 Verified review
two orders in a row failed to be delivered . Last one just refunded me (after a while) and no attempt sort
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28 Oct 2023
 Verified review
I order based on quick delivery but my delivery never arrived and had to ask for a refund
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