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moowy.co.uk
Reviews:

115 reviews in the last 12 months193 total reviews  

4.59
Excellent

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Certified since: 24 Aug 2020
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moowy.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

23 Jul 2023
 Verified review
From first contacting MOOWY I got a quick reply from Michelle answering all of my questions and giving me great advice as to what to purchase. When I then contacted the UK site and put in my order, I received emails from Louis giving great detail of all the products and information I needed to deal with my job. I've never received that amount of help and support from any other company that I've dealt with before. I can't possibly say what you could do better as to improve the service you already give. Thank You, Terry.

Top negative review

30 May 2023
 Verified review
I placed this order on the 17th May and still haven’t received my order. The service has been shocking, been trying to contact the team there and don’t hear for 2-3 days later. I get told that the order had been delivered, which I had already explained that I only received 1 box! Still waiting for the other 3. The driver even took a picture of the drop off! What more do I need to do to get the rest of my order. I have attached photos of the label and what I actually got. You can see from the label that this was 1 box!
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Reviews for moowy.co.uk

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7 days ago
 Verified review

Poor service

I placed an order, messaged them as I hadn’t received it, they assured me it was on the way. I replied asking for a tracking number but no reply to that email. Still hadn’t received it a few days later, took ages to reply then said my order had been cancelled and refunded, gave no explanation. Pretty poor experience overall. Disappointing as did want the product and looks good.
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8 days ago
 Verified review
Really bad experience never received item and reported them to pay pal , there customer service is shocking.
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18 Dec 2023
 Verified review
two orders in a row failed to be delivered . Last one just refunded me (after a while) and no attempt sort
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30 May 2023
 Verified review

Terrible Delivery and shocking after service

I placed this order on the 17th May and still haven’t received my order. The service has been shocking, been trying to contact the team there and don’t hear for 2-3 days later. I get told that the order had been delivered, which I had already explained that I only received 1 box! Still waiting for the other 3. The driver even took a picture of the drop off! What more do I need to do to get the rest of my order. I have attached photos of the label and what I actually got. You can see from the label that this was 1 box!
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6 Sept 2023
 Verified review

Very Poor

Item took 6 days to arrive despite website saying Next Day delivery. Contacted moowy several times but no reply. Generally appalling customer service.
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16 Jul 2023
 Verified review
Poor return policy. Says 100% money back guarantee but in order to get your Monday back you have to jump through a ton of hoops
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28 Oct 2023
 Verified review
I order based on quick delivery but my delivery never arrived and had to ask for a refund
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