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louis-moto.co.uk
Reviews:

914 reviews in the last 12 months6,445 total reviews  

4.71
Excellent
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Top positive review

26 Feb 2024
 Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.

Top negative review

23 Oct 2023
 Verified review
The boots were never delivered Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk

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11 days ago
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12 days ago
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Items as described...fast…

Items as described...fast delivered...thank you
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12 days ago
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Really quick, best price on the net.
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AM
12 days ago
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Outstanding Customer Service

Sceptical at first from buying outside UK with all the import and customs etc. I contacted Customer Service staff at www.louis-moto.co.uk who informed me all customs / import charges will be refunded. As the item was out of stock and the C.S staff contacted me when it was back in but it sold out before I could order. The C.S staff offered to place a special order for me on full payment. my order placed, 5 days later order is now dispatched to UK. Communications from Louis-Moto C.S staff was impeccable at all stages. UK customs & Parcelforce took around a week for which I paid all customs charges. I sent the customs receipt to Louis-Moto who refunded in full. I received my item the next day via parcelforce, Happy days. Even though the website says:- “Attention! Our Service: We refund any applicable customs charges on your order. So you can be sure there’ll be no unwelcome surprises.Simply place your order and enjoy!” As buying from overseas is a put off due to the unknown UK customs charges I would say having a clear step by step guide aimed at UK customers showing the process and what charges get refunded. I was sceptical myself until I have now completed the process and received all customs charges.
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13 days ago
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Trusted reveiw

I bought some chopper 3 boots from the company and they came and there gr8 👍 and thats Germany to the UK no issues so I would recommend
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4 May 2024
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Good service Good product Quick delivery
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4 May 2024
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Excellent service

Shipping to UK was quick and best of all no extra costs......excellent service 5 star rating
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4 May 2024
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Individual style of clothes that suits me, without breaking the bank! delivered quickly, good communication...thankyou.
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JG
Jo G.
Dunstable
4 May 2024
 Verified review

Good product information and secure delivery

Good product information and secure package and posting. I want my MC accessories to be reliable and certified. By ordering my parts from Louis I have the assurance that they are compliant and type approved for my motorcycle, something which is not always certain with ordering from other online platforms. I can go on European trips, knowing that my lighting etc. satisfy the local safety requirements
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3 May 2024
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3 May 2024
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Ordered a top box and the proprietary bracket in which to fit the top box for my scooter. Delivery was very fast (4 days) being as I'm in the UK and they ship from Germany. The goods are exactly what I needed and the top box was actually cheaper from these guys than from a retailer in the UK! Would order again and I highly recommend Louis.
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3 May 2024
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Absolutely awesome service from these guys, thoroughly recommended
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3 May 2024
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Prompt delivery. Kept informed.
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3 May 2024
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First class service from Louis Moto!

First class service from Louis Moto. Items delivered were exactly as described - and delivered quickly. Thank you.
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3 May 2024
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Fantastic!!

Fantastic service
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3 May 2024
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Customer service is very good indeed!

Customer service is very good indeed - all enquiries were answered quickly and communication is good. Unfortunately I will have to return my order but the shop was efficient to deal with and goods were as described. My only slight criticism is that when I placed the order it was not immediately apparent that the centre stand was not in stock and a wait of 5 weeks ensued. All in all a positive experience!
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2 May 2024
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excellent smooth transaction
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2 May 2024
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Great service and fast delivery
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2 May 2024
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1 May 2024
 Verified review

Excellent!

As advertised, Louis will refund any applicable customs charges on your order. I placed an order from the UK. I exchanged a few emails with the customer services team on several occasions and they were absolutely brilliant. I received my order within the agreed schedule. Everything arrived in perfect condition and nicely packed.
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