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Top positive review
26 Feb 2024
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Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Ordered a couple of items for my bikes and the service was great. The value was great as well. They were dispatched quickly and I was informed throughout the whole process. Overall a excellent company to deal with would use them again and recommend them to anyone . Thanks ,
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18 Mar 2024
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Very good product, delivery was good and the company kept me up to date with transport, duties paid before you receive the goods in the UK, which is great too ,no need to panic about import tax this company looks after you all the way
Outstanding thank you
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14 Mar 2024
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Very nice Puig leavers
Thanks guys, great service, parts turned up quickly and well packaged.
A pair of Puig leavers for my S1000R
They are very well made and look and feel fantastic on my bike!
I would definitely recommend using Louis moto for some great products and service.
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16 Mar 2024
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Easy to order and goods arrived quickly. If I had any issues maybe its the size of box used for shipping 1 pinlock fitting, it was huge, this is what shoved up posting prices I think. But either way trustworthy site.
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29 Feb 2024
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Customs problems
Great service from yourselves but unfortunately the customs in the UK charged me again for the VAT even though it states on your paperwork it has already been paid.
Otherwise great service and product.
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17 Mar 2024
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Good service
Website is easy to navigate, and when I phoned with a question about the refunding of customs costs for export into the UK, the staff were helpful and informative, both by email and over the phone.
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28 Mar 2024
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SNikolov
Excellent service to go with the great range of products on great price. Delivery was spot on,and the packing was good. I always buy something from their online store.Highly recommended.
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1 Mar 2024
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Excellent service and communication from the start of placing my order to the item being delivered to the UK within 7 days. Would highly recommend this seller for any purchase.
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23 Mar 2024
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Great all round service
The fact that all taxes are included is good and prices and correspondence is good too. Shipping prices are sensible and delivery is quick. There’s nothing not to like.
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28 Mar 2024
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Could not fault.
Could not fault the service . Kept well informed and packaging was superb. Have not used the Droid helmet yet but have tried on. Brilliant fit . Yet comfortable.
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9 Mar 2024
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Because your well-priced,the item come well packaged and you have a good honest attitude to people who buy from abroad,awesome shop will buy again,thank you
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4 Mar 2024
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I was hit with import charges when parcelforce hijacked my parcel but as promised Louis refunded these charges. Wouldn't hesitate to use this service again.
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23 Mar 2024
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Yet again louis has given great service and value it was nice to see that my stuff had come from the shop in hamburg which I have been to great shop
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28 Mar 2024
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Hassle free experience
Good communications, order arrived well packaged and in reasonable time.Duties and charges (incorrectly charged by HMRC!) were refunded promptly.
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8 Mar 2024
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Had stock that wasn’t available in UK, delivered in a few day at a price competitive with those UK suppliers that had item listed as out of stock
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16 Mar 2024
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Excellent quick delivery considering the goods came from Europe. Taxes paid in the UK so no hold up at customs, which was much appreciated.
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17 Mar 2024
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Product as described at great price with very fast delivery, will no doubt be using Louis again in the future and will recommend to friends
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28 Mar 2024
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Really good communication and quick refund of UK customs charges. Very pleased with the Klim waterproofs, fantastic quality 👌
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9 Mar 2024
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Fantastic Service
Very easy ordering and extremely quick dispatch and delivery. Excellent thx 😀 Product was undamaged and in perfect condition 👍
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29 Feb 2024
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Excellent communication and quick delivery.
Struggled to find the item I was after, found it a Louis with great delivery
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