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Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Have used Louis Moto many times and have always been pleased with the service. Even though the items have to be shipped from Germany, they are always well communicated and well tracked. The products that Louis Moto sell are all top quality. Would definitely recommend and will use them again in the future
Report review
8 Mar 2024
Verified review
Bought a Schuberth C5 - Master Yellow. I have to say the customer service is out standing. I live in the UK and was ask by Parcel Force to pay the import tax. contacted Louis customer services and they refunded the import tax to me with in a couple of hours! Really pleased with the helmet, it was £120 cheaper than anywhere in the UK. Outstanding
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