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Top positive review
26 Feb 2024
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Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Great product at good price and fast delivery even from Germany. 👏
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2 days ago
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Very happy with my experience shopping from the UK - fast(ish) delivery, good packaging, easy returns, despite going through customs. Thank you Louis
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2 days ago
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5 days ago
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Excellent service. Shipping cost is relatively high for small value orders, so not much saving over cost in UK.
Items shipped quickly and well packed.
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5 days ago
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Great service. Came when it said and part fitted
Excellent
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5 days ago
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Second time I've ordered goods for a motorbike from the shop - service, availability and postage to me was excellent in both cases, I have no hesitation in either ordering again or recommending to other potential customers. Great transaction
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5 days ago
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They stock loads of stuff and although this purchase was only a couple of books, they were delivered to the UK promptly and with useful advice as to delivery etc.
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5 days ago
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Great communication and fast delivery
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6 days ago
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Excellent service and product very happy
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6 days ago
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6 days ago
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Fast delivery/Great Customer Service
Fast delivery, great communications, great customer service.
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6 days ago
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Great communications, problems with supplier caused a delay in the delivery.
But once obtained sent through the balance of the order straight away
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6 days ago
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Amazing service, so quick to deliver and keep me informed with zero spam, very impressed.
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6 days ago
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Excellent as always from Louis, shame about UK delivery costs but this is a result of silly issues in our country. Delivery was still very fast and efficient and the item quality is great for the price.
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