louis-moto.co.ukReviews:
860 reviews in the last 12 months6,391 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
3 days ago
Verified review
Fantastic prices & great service too.
Fantastic price. Speedy delivery. 24 hour responses to all emails.
Everything that you hope for in a bike gear retailer... but don't always get!
This isn't my first purchase from these guys, and I've been just as pleased each time.
For us UK bikers Moto-Luis guarantee to refund any/all customs charges that may occur (and they did so, very promptly), which means when you pay the price advertised and not a penny more... and their prices are VERY VERY competitive.
Thank you Moto-Luis.
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1 Apr 2024
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Just a great seller!!!
After all the bad reviews left on trustpilot placed during the Brexit exit period where 90% of international shipments to UK were simply delayed and lost, decided to share my own experience with this seller. So. overall, seller as seller, you buy, they send you stuff, but most surprised I was, that I received my parcel from Germany to UK on second working day (ordered Friday, received Monday) where I actually expected weeks! Will buy again! Definitely a good seller! :) Thanks
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4 days ago
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Great experience buying through this company. Ordered online and was updated regularly with processing details. Emailed them as I thought it wasn't being delivered but it was being held at customs, paid the fees and it was delivered as expected. Emailed them again regarding the refund of customs payment and that was dealt with the same day. Can't fault the customer service from start to finish. Would definitely recommend and use again.
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4 Apr 2024
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I’m in The UK and had a few concerns that something might go wrong with my order but everything went perfectly. The goods were dispatched quickly and arrived two days later. As promised there was no additional customs fees or VAT to pay. I am very happy with my purchase which is now fitted on the bike and works perfectly.
Many Thanks.
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4 days ago
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Ordered a Shuberth C3Pro visor and pinlock from Louis as it was a good price and delivery was reasonable.
Received the item very quickly even though it was from Germany. The VAT was prepaid by Louis and crossed country borders and customs with ease.
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5 Apr 2024
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Great site, great service
Nice site, easy to find what you’re looking for and to place an order.
More importantly, fast shipping and delivery from Germany to UK.
I’m sorry to say, more efficient than many sites in the UK for availability, processing, shipping and delivery.
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7 Apr 2024
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Louis Moto is no nonsense and excellent
Louis Moto is no nonsense - they do what they say they will when they say they are going to. Their all-in pricing that includes everything including cross-border taxes is unique and makes ordering from overseas whilst in UK practical.
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2 days ago
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Only shop were I was able to find the part I needed to fix the broken clip on my Scorpion helmet. Part arrived as expected and was used to replace the broken clip. Now my Scorpion Exo Carbon is as good as new
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1 Apr 2024
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Straightforward & easy to use.
Nice & easy, very straightforward, great selection. Plenty of information & updates as & when needed from start to finish.
I'm in the UK, no import fees to pay, so door to door delivery.
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3 days ago
Verified review
Product and price are excellent. Delivery not so great, whether that was a mix up between DHL and Parcelforce or customs I don't know, but not the shops fault.
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5 days ago
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Great service, I was unfortunately hit with customs charges and was reimbursed within days. Good comms and great customer services.
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1 Apr 2024
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First Class Transaction
Well packaged, as described item. Communication excellent. Needs more precise delivery information. First class transaction. Thanks.
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11 days ago
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Excellent service quick and efficient web order and postage. well packed no damage clear instructions from Givi as expected. a+
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9 Apr 2024
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Customs charges refunded
My order was held up with a customs charge, Louis Moto provided a refund of all the charges within a couple of days. Thanks !
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7 days ago
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Very easy purchase from the UK. No import duty as this is included at point of sale. Very fast delivery for an EU shipment.
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13 days ago
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My new up/down Puig Windshield was very well packed , Luis Moto price the items very fairly overall a very good service !
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7 Apr 2024
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Easy to order delivered in good time, packages well and products were not damaged and were what I needed. All is good
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15 Apr 2024
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Excellent service all round
Excellent service. Goods were much better value than buying here in the UK.
Will certainly use again.
Thank you
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12 Apr 2024
Verified review
Parcel was sent and delivered quickly. Louis sales service team is very friendly and helpful. Recommend!!!
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8 Apr 2024
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Hepco becker xplorer topbox
Hepco & Becker Xplorer top box
Top quality product, Great service and value for money, Highly recommend.
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