louis-moto.co.ukReviews:
910 reviews in the last 12 months6,441 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
29 Dec 2023
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Instructions on Givi soft bags installation
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10 Jul 2023
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UK delivery
Very good and efficient order and delivery
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6 Jul 2023
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Description of the item, quick shipping
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8 Jul 2023
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Good price but long time for delivery.
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7 Jul 2023
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Took delivery of product over a month
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9 Sept 2023
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Very good best yet
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23 Sept 2023
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10 Jul 2023
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19 Jun 2023
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20 Jun 2023
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Customs issues not made clear before at any point until I got a letter from the courier
This has been a disappointing experience. It was not made clear to me that delivery would take so long and that there would be customs issues. I ended up having to lay out a further £130.76 to get my item delivered and so far have not been reimbursed. If I had not paid the customs duty, who knows when I would have received my goods. Definitely not worth it for us in England to buy from the EU anymore.
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23 Jun 2023
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Faulty Carberg Driod helmet. Took two weeks to accept fault. Without consulting customer for a replacement. Just refunded the item price without refunding the shipping cost. I have to email to get the shipping cost back. Replace the order again and wait for another two weeks to get the helmet. A order ended up taking me more than 4 weeks to get a helmet I can use.
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Answer by louis-moto.co.uk
6 Jul 2023
Thanks for your review.
We are very sorry that you had a bad experience with our service.
Nevertheless, we hope that we can continue to count you among our customers.
Best regards,
Your Louis team
10 Jul 2023
Verified review
Good company, good product seriously let down by the delivery company it uses. To add insult to injury, having paid £8.00 up front. for delivery, I had to go to a depot and pay £58.00 extra to get my parcel. Pleased with the product not the after service. Sent an E mail to advise the company had no response.
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Answer by louis-moto.co.uk
10 Jul 2023
Dear Sir
Unfortunately, we are not on the same day with our mails. We replied to your email today. Thank you for your patience.
Your Louis Team
29 Aug 2023
Verified review
I had difficulty in using the web site and struggled to find item I wanted despite knowing the code, email replies were always a coupl of days . Marked as dispatched quite quickly but still no goods a couple of weeks later!
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11 Sept 2023
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Order still not arrived and no idea when it will. Also am very worried that when it does arrive that it will be wrong. I ordered the pannier rack for a Moto Guzzi v85tt and your email says it's a rack for an Africa Twin.
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30 Jun 2023
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i have been charged by customs £43.12 in tax , i have email the invoices and have not heard anything for nearly 2 weeks .
not impressed with your standard of service .
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Answer by louis-moto.co.uk
7 Jul 2023
Thank you very much for your rating.
We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email).
We apologise for any inconvenience and extra work caused.
Greetings from Hamburg - Your Detlev Louis Team
26 Oct 2023
Verified review
Still not arrived and looking at dhl tracking. When it does im guessing it has leaked as dhl say damaged and being repackaged
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Answer by louis-moto.co.uk
26 Oct 2023
Thank you for your review.
DHL or Parcel Force takes an incredibly long time than usual to deliver.
The parcel in question is still in transit, but will certainly be delivered in the next few days.
We would like to apologise for the long waiting time.
Greetings from Hamburg - Your Detlev Louis Team
9 Jan 2024
Verified review
I feel item to be misdescribed..
It was actually the lock I need but is not included in the latch “lock”
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