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Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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10 Oct 2023
Verified review
Stop advertising in the UK
Either stop advertising in the UK, or make it much more clear that not only are your "competitive prices" so competitive because there's a chunk of import costs to add, but also the time it takes for the delivery to arrive is massively impacted by the antiquated Royal Mail importation service you choose to use, meaning the items are held in customs awaiting a hard copy letter arriving at the customers home address, only then to find out there are importation costs to pay. Then, when the CUSTOMER dares to complain, you attempt to externalize this problem, intimating it's the CUSTOMER'S fault for leaving the EU. Absolutely shocking service, so I instead bought the same item for cheaper in the UK with a next-day delivery...
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11 Dec 2023
Verified review
item never arrived
DHL International handed over to parcel force who didnt wait for the door to be answered and put a blank card through the door.
no re delivery occured, through the parcel tracking i discovered they delivered my parcel to a collection point which no one can help me locate as parcel force dont accept calls and the automated service doesnt accept the DHL tracking number.
one lost parcel, no refund. ill stick to local bike stores such as J&S and sportsbikeshop
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22 Jun 2023
Verified review
£69 in import taxes.
Wasn't clear when buying the boots that when exported to the UK that i/customer would have to pay an additional £69 on top for import taxes which would have made it cheaper to buy from a UK supplier.
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14 Jul 2023
Verified review
I have received a customs charge and after several emails and a phone call i am still awaiting the refund of £83. If you want good reviews i suggest you act more quickly to refund these and respond to emails quicker. Im not very happy !!!!!!!! I await the refund in another 10 days i have just been informed after several attempts to get an answer !!!!!!!!!!!!!!!!!!!
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Answer by louis-moto.co.uk
17 Jul 2023
Thanks for your opinion
We have forwarded your request on 13.07.23. You will receive the refund this week.
3 Jul 2023
Verified review
Ordered 2 weeks ago, not arrived, just been told I have to pay customs charges to release the goods from impound, no communication from the supplier. Slow reply to any messages just left in the dark to fend for myself. They say " pay the charges to release the goods and we will refund you" absolute shambles. German efficiency? Don't think so!
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26 Jun 2023
Verified review
Ordered a Cardo Packtalk Neo duo system with all VAT and duty included in the price as stated on the website. Item should’ve been received three days ago and then I get a letter in the post from delivery company that I owe £93! There was no prior communication and I still haven’t received any help on the matter.
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Answer by louis-moto.co.uk
7 Jul 2023
Thank you very much for your rating.
We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email).
We apologise for any inconvenience and extra work caused.
Greetings from Hamburg - Your Detlev Louis Team
24 Jul 2023
Verified review
I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment
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Answer by louis-moto.co.uk
24 Jul 2023
Dear sir ,
Thank you for your message.
The parcel was shipped the next day, We have attempted to deliver your parcel and it has now been returned to our depot where it is being held securely. Our driver will have left a card explaining what to do next.
ParcelForce has attempted to deliver it.
https://www.parcelforce.com/track-trace?trackNumber=CA036633027DE
12/7/202312:40Gatwick DepotDelivery attempted
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below.
Thank you in advance.
Best regards
Besma Loucif / Servicecenter
Detlev Louis
Motorrad-Vertriebsgesellschaft mbH
Rungedamm 35
21035 Hamburg
Managing Directors: Nico Frey, Joachim Grube-Nagel
Register court: AG Hamburg HRB 134260
---------------------------------------------
From: martin.lking@hotmail.com
To: martin.lking@hotmail.com
Subject: Channel review (louis-moto.co.uk)
Date: 24.07.2023
MARTIN.LKING@HOTMAIL.COM
MARTIN.LKING@HOTMAIL.COM
Seller rating
1
I have paid and you have not delivered…
I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment
Current comment from MARTIN.LKING@HOTMAIL.COM, 24/07/2023 14:27
Review details
Created at
24/07/2023 14:27
Edited at
Channel
louis-moto.co.uk
Reference
0017196-841633
Transaction date
24/07/2023 14:25
Event
15 Jan 2024
Verified review
Jacket Still Not Received - Customer Service Abysmal.
Jacket still not received, why? I am the customer you should be checking the tracking and updating the customer. I can only describe my experience as abysmal in every way. Urgently request refund to my PayPal Account. Dr R Nicholas
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20 Apr 2024
Verified review
No goods received & no tracking updates!
Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far
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Answer by louis-moto.co.uk
23 Apr 2024
Thanks for your opinion .
We are sorry for the delay, if you track the parcel number you will see that it is hanging at parcel force, we will send you an email with further information .
wallan15tl@icloud.com
wallan15tl@icloud.com
Seller rating
1
No goods received & no tracking updates!
Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far
Current comment from wallan15tl@icloud.com, 20/04/2024 20:32
Review details
Created at
20/04/2024 20:32
Edited at
Channel
louis-moto.co.uk
Reference
9476061-783947
Transaction date
20/04/2024 20:26
Event
14 Aug 2023
Verified review
Shipping was supposed to include UK tax but the package is being held at customs for me to pay that tax. It may be a one off but probably best not to buy from this vendor if you’re in the uk.
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Answer by louis-moto.co.uk
14 Aug 2023
Hello, we are sorry that you received a customs bill. This should not happen and we apologize for this mistake. Please pay the customs bill to receive the goods and send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help. Warm Regards.
19 Jul 2023
Verified review
Poor communication, the service customer didn't reply to my messages, they don't care about returns organised by Louis and you need to waiting long time for refunds.
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Answer by louis-moto.co.uk
19 Jul 2023
Thanks for your opinion .
We are sorry, as you have seen in the past, we have always answered your mails . Unfortunately, your last email went to the wrong
department and they did not send a respond.
21 Jul 2023
Verified review
I had to pay £80 to customs before they released my order! Was told I would receive a refund but two weeks later and still nothing. My emails are being ignored too!!
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Answer by louis-moto.co.uk
25 Jul 2023
Thank you for your review.
Unfortunately, a crucial message did not go out to you during the processing.
On 07.07.23, the customs fees that you laid out for the release of the package were refunded.
We would like to apologise for the bumpy handling and inconvenience (normally things run more smoothly).
Greetings from Hamburg - Your Detlev Louis Team
11 Jul 2023
Verified review
I haven't received my order after 2 weeks and on top of this I got an invoice from the customs in the UK. Nothing was communicated to me that it was stuck there
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Answer by louis-moto.co.uk
13 Jul 2023
Thanks for your opinion .
Sorry for the inconvenience .
We will do contact you by email.
30 Oct 2023
Verified review
Not very happy. Rear mini indicators were not supplied with the longer bolts as shown or the cable covering. Front came with all correct parts.
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Answer by louis-moto.co.uk
30 Oct 2023
Thank you for your review.
Unfortunately, we cannot finally understand the comments regarding the product details that make you unhappy.
We will contact you directly and we are sure that we will find a suitable solution.
Greetings from Hamburg - Your Detlev Louis Team
20 Oct 2023
Verified review
The whole experience was a total disaster, all in all I wasn't able to use the helmet I bought for 10 weeks after ordering it
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Answer by louis-moto.co.uk
20 Oct 2023
Thank you for your Trusted Shops rating.
We very much regret the delivery of the helmet which is not in perfect condition.
In this case, the required spare part unfortunately had to be delivered later, which could not be organised any faster.
Regarding the long waiting time, we had already arranged a compensation for you, and the spare part in question has recently arrived.
The helmet could have been used even without the part in question.
Greetings from Hamburg - Your Detlev Louis Team
15 Jun 2023
Verified review
Got charged £129.00 import duties
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24 Aug 2023
Verified review
Never received items despite DHL stating they were.
No refund given.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.