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Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Easy to shop reliable postage although the postage was very high in cost for two tiny items 25mm x 4mm x 10 mm these could have gone in an envelope not a shoe sized box lol
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16 Jan 2024
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Good customer service, including the management of customs repayment (I’m in the UK). Also quick to respond on a couple of quality issues I raised
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11 Nov 2023
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Good service, although packaging didn’t state item was for my bike so bit worried about opening & trying it but it was correct so all’s good
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7 Nov 2023
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Good all-round service
Good price, great delivery time, considering it was to the UK.
Signed up for the reward scheme too.
Will be returning for future purchases.
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5 Oct 2023
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Good Product at a great price.
Packaging severely damaged with very little adhesive tape on it, luckily product was OK.
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1 Jul 2023
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i like that the order was sent to me quickly. however, details about where it had been delivered too were sparse.
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28 Aug 2023
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Good comm's, however shipping is very slow, ordered on the 18th still waiting for delivery, its now 28th.
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29 Jul 2023
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Was a straight forward transaction,.but the helmet I received wasent new 😞
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30 Jun 2023
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Got the visor ok but it was a miricle as the box it was in was shredded.
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4 Nov 2023
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Never actually received any parcel directly to home
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25 Jul 2023
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The "jump leads" arrived in a few day's with no hasstle.
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4 Aug 2023
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Excellent service will definitely buy from them again
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31 Jul 2023
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Just as expected, however could be a little quicker
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