louis-moto.co.ukReviews:
926 reviews in the last 12 months6,457 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
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The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
16 Mar 2024
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Website easy to use good choice delivered as arranged.
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19 Mar 2024
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Awefull service / never again
You market your products in the UK with VAT and duty included. Then you send your products and let your customers pay the VAT and Duty again. I'm now waiting for weeks to get a refund for this money and will now start a complaint through PayPal.
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26 Feb 2024
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capa rasgou no zíper.
Infelizmente minha Capa de proteção rasgou no primeiro dia que coloquei, foi no ziper ao abrir a capa. Imagino que não tive sorte, pois gostei da ideia da capa.
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1 Mar 2024
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Had to pay custom charges and still not recieved my custom payment from you.
Wrong boots were dispatch to what I ordered
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Answer by louis-moto.co.uk
1 Mar 2024
Vielen Dank für Ihre Bewertung.
Wir stehen schon mit Ihnen per Mail in Kontakt und kümmern uns um den Vorgang.
Zollgebühren erstatten wir immer zurück.
Wir finden eine zufriedenstellende Lösung für Sie.
Ihr Louis Team in Hamburg
11 Mar 2024
Verified review
I Haven’t received my parcel yet. While the shipment has been done, DHL hasn’t got my parcel to me yet.
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Answer by louis-moto.co.uk
13 Mar 2024
Thank you for your review.
We have sent you the tracking number in a separate email.
According to Parcel Force, the parcel was delivered yesterday.
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance.
Best regards
Your Team Louis
Mailto:service@louis.eu
Tel.: 0049 40 734 193 60
15 Feb 2024
Verified review
Very good communication from the Team. Delivery timelines were longer than I had hoped however this is a BREXIT issue. All import taxes were quickly refunded to me. I would use this company again.
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27 Jan 2024
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25 Jan 2024
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Custom duty is NOT paid despite advertised as such
You advertise your products as: All prices include statutory VAT and include customs duty (Great Britain) excluding £8.58 shipping costs for Great Britain.
After my order was stuck for a week at the delivery depot I contacted you and you tell me I would need to pay duty and then claim it back from you. Nope, please just send me my money back.
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Answer by louis-moto.co.uk
25 Jan 2024
Dear Sir,
Thank you for your review.
We will contact you directly by email.
Best regards
Your Louis Team
5 Feb 2024
Verified review
they forgot to pack my Boots..how can you miss that.still awaiting them.
ordered Boots, a charging lead and socks, took nearly 10 days to come and they forgot to pack the boots, how can you miss that i dont know, then took them 3 days after i emailing them to realise and still awaiting the boots as promised, ordered 25th January..
so maybe find local or another store online..
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Answer by louis-moto.co.uk
5 Feb 2024
Thanks for your opinion .
We are sorry for the inconvenience the missing product is now in process.
28 Jan 2024
Verified review
Goods not arrived so cannot give any stars really. Wondering if i have been ripped off.
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Answer by louis-moto.co.uk
29 Jan 2024
Thank you for your review.
In accordance to the dhl-package-tracking, the Delivery-Process is still in motion - we will watch the delivery. If nothing concrete happens in this week, we will start a package-investigation together with DHL.
We keep inform you.
Update:
We have seen that the goods have now been delivered to you as of 30.01.2024 and hope you enjoy your order.
If, contrary to expectations, this is not the case, please do not hesitate to contact us (Kundenservice@louis.de),
Thank you very much!
Best regards.
Your Louis Team
27 Jan 2024
Verified review
What's the Point?
What's the point of asking me to rate goods that have I not received?
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Answer by louis-moto.co.uk
27 Jan 2024
Thanks for your opinion .
we apologise for the inconvenience caused by this information ,unfortunately it goes automatically .
2 Dec 2023
Verified review
UK Customers beware of import duties.
Service from Louis-Moto has been perfect and my goods arrived safely today.
I knock off a star because the Web address is www.louis-moto.co.uk and I specifically noted this point when ordering, however, Louis-Moto is in fact in Germany and this has resulted in me paying VAT both in Germany and in UK equalling an extra £46.23 plus a Clearance fee of £12.00. When you assume you are dealing with a company within UK an extra £58.23 becomes uncompetitive. i now understand the double taxation only applies on good valued in excess of £135 so not all purchases would be affected but UK customers should take such costs into account. I accept I should have been more careful but I do feel the .CO.UK web address gives customers a bum steer.
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15 Sept 2023
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I am a UK 11 EU45 is far too small…
I am a UK 11 but the boots that arrived were EU45 and were very tight. I could not get them on.I tried to fill out the DHL return form but it wouldn’t allow me to. I phoned you and got no advice that worked. I cannot return them and have had to give them away to someone with size 10 feet. May I suggest you make it clear that sizes are small and that customers should order 1 size bigger. I would probably be comfortable in a 46 or even 47. Your shop though was very efficient and the boots arrived on time with full invoice, tax, customs paid etc. However I did not expect to pay over £70!
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9 Nov 2023
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Range and price of products poor delivery
Range and price of products.
However the down side is the shipping to the UK. Item was shipped by DHL and a tracking number was given. I was able to track it to the local depot then it said "Delivery not possible." No explanation why it could not be delivered or where it was.
It was impossible to contact DHL and I mean IMPOSSIBLE.
After contacting Louis Moto it turns out the parcel had been handed over to Parcelforce. Moto did sort it out but it would make me wary of using them again
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3 Jul 2023
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Price is good and knowing that the UK import duty is included
Price is good and knowing that the UK import duty is included
I was not informed that the product had been dispatched till the day it arrived
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2 Aug 2023
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I'm based in the UK and bought from these guys as they quoted a price to include shipping and import duties etc. In the end the item was delayed and I was charged import duty fees, which was annoying. Having said that the Louis-Motorrad team immediately refunded the fee to me. Can't argue with that for solving an issue for a customer!!
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16 Aug 2023
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Worth the wait…
It took a long while for Schuberth to supply the goods but Louis Moto kept me informed and delivered the helmet very quickly once it was available from the supplier. I needn’t have been concerned about customs charges being added, there were none, everything worked as Louis Moto promised. I’d happily use them again.
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20 Jan 2024
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Ordered a Nolan B602R intercom.
Louis were very prompt with their acknowledgement of thr order and were quick to get it collected by their courier.
I had to pay £57.00 duty before Parcelforce would release the package.
So what I thought was an excellent price, turned out not to be so!
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22 Jun 2023
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Good website, easy to order and good prices.
Would be much better if they offered DDP prices for export customers as if not the goods can get held at a couriers waiting for the duties to be paid
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8 Jul 2023
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I would have given five stars but for the excessive packaging, possibly justifying postage cost, my purchases would of fitted into a small jiffy envelope but came in a larger size shoe box
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