louis-moto.co.ukReviews:
864 reviews in the last 12 months6,395 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
1 Apr 2024
Verified review
First Class Transaction
Well packaged, as described item. Communication excellent. Needs more precise delivery information. First class transaction. Thanks.
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12 Apr 2024
Verified review
Quick simple to use website
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12 Apr 2024
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16 Apr 2024
Verified review
Charges not refunded as promised!
On the website it implies you won’t be charged any customs duty on products you purchase in the UK. I was however and had to pay nearly £100 to get the item delivered. I contacted Louis and they said send proof of the charges and they would refund the amount. I did this, however two weeks later no refund. Customer service very poor, no apology and all they say is they’ll inform the relevant department. Will not use or recommend again unfortunately.
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9 Apr 2024
Verified review
Asked to rate my experience and how I feel about the product before it has arrived. Rubs it in the DHL are rubbish! it has been nearly two weeks and my parcel has not even left Germany.
Update: Parcel has arrived. 2 Weeks delivery time. I'm disappointed to find the Visor is not in perfect condition. It should be NEW. But it looks scuffed, scratched on front middle like it's used or stored badly.
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10 days ago
Verified review
No goods received & no tracking updates!
Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far
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Answer by louis-moto.co.uk
8 days ago
Thanks for your opinion .
We are sorry for the delay, if you track the parcel number you will see that it is hanging at parcel force, we will send you an email with further information .
wallan15tl@icloud.com
wallan15tl@icloud.com
Seller rating
1
No goods received & no tracking updates!
Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far
Current comment from wallan15tl@icloud.com, 20/04/2024 20:32
Review details
Created at
20/04/2024 20:32
Edited at
Channel
louis-moto.co.uk
Reference
9476061-783947
Transaction date
20/04/2024 20:26
Event
9 days ago
Verified review
I ordered 8 off the item I required, so far I have only received 1 of the 8 items.
I was not given the option to cancel the order and source elsewhere.
so far I have paid £50 for 1 boot buckle.
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Answer by louis-moto.co.uk
8 days ago
Thanks for your opinion .
This item is still in backorder and should arrive at our warehouse soon, after that it will be sent to you automatically.
7 days ago
Verified review
Very disappointed.
I had to wait for a while for a pre order item and I have recieved a rack that does not fit my bike ! Waiting for a response as yet ?
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9 days ago
Verified review
I was unaware that I had to pay custom duty off £80.09 that was very disappointing
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Answer by louis-moto.co.uk
8 days ago
Thanks for rating us .
We are sorry for the inconvenience, of course we will pay the charges back.Unfortunately this still does not work properly with Parcel force, they do not see that those charges are already paid.Please contact us by mail at service @louis.de
14 Mar 2024
Verified review
Good prices and stock, allow for customs charges to UK.
Good stock held and good priced, because I couldn't find the specific mounting plate in stock anywhere else. Delivery took 2 weeks to the UK but I had to pay just over £100 in customs charges before it was released to me in the UK.
I wasn't aware of this since I don't order stuff often and not really Louis motorrad's fault, although a warning of customs charges and rough estimate of costs would have been nice. For me I had to pay an extra 25% of the purchase price on customs charges so any money I saved on this site didn't matter anymore.
Products all as described, Givi topbox all mounted to the bike with no issues.
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4 Mar 2024
Verified review
Confusing policy for customs charges
Confusing policy regarding the refund of customs charges: sometimes Louis pays for them, sometimes they ask the customer to pay for them and then refund the customer. However, it's not clear which case applies when and it's not clear how long they will take to process the refund to the customer, if they ask the customer to pay.
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16 Mar 2024
Verified review
Website easy to use good choice delivered as arranged.
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19 Mar 2024
Verified review
Awefull service / never again
You market your products in the UK with VAT and duty included. Then you send your products and let your customers pay the VAT and Duty again. I'm now waiting for weeks to get a refund for this money and will now start a complaint through PayPal.
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30 Mar 2024
Verified review
You advertise as .co.uk store but NOT
You advertise as .co.uk store but AFTER I ordered discovered you are not a UK shop. My goods have been delayed in Customs and are now subject to another £70 charges - making service poor and price expensive. Would never use again!
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Answer by louis-moto.co.uk
4 Apr 2024
Thanks for rating us .
We do not advertise that we are a uk shop, only the language is translated into english, we are a german company. We are sorry that you have to pay customs duties again.Please contact us for a refund
22 Mar 2024
Verified review
UK import duty is not included before despatch of items.
Your website states that import duty to Great Britain is covered before despatch. This is not the case and I am now expected to pay the duty and recover my costs. If I knew this I would never have placed an order.
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Answer by louis-moto.co.uk
22 Mar 2024
Thank you for your rating.
We are truly sorry for the inconveniences this may have caused you.
We refund any applicable customs charges on your order.
If the total value of an order exceeds £135, additional import duties will be charged to the recipient.
However, we give a full refund of the expenses to your original payment method.
Kind regards,
Your Team at Louis Moto
1 Mar 2024
Verified review
Had to pay custom charges and still not recieved my custom payment from you.
Wrong boots were dispatch to what I ordered
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Answer by louis-moto.co.uk
1 Mar 2024
Vielen Dank für Ihre Bewertung.
Wir stehen schon mit Ihnen per Mail in Kontakt und kümmern uns um den Vorgang.
Zollgebühren erstatten wir immer zurück.
Wir finden eine zufriedenstellende Lösung für Sie.
Ihr Louis Team in Hamburg
11 Mar 2024
Verified review
I Haven’t received my parcel yet. While the shipment has been done, DHL hasn’t got my parcel to me yet.
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Answer by louis-moto.co.uk
13 Mar 2024
Thank you for your review.
We have sent you the tracking number in a separate email.
According to Parcel Force, the parcel was delivered yesterday.
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance.
Best regards
Your Team Louis
Mailto:service@louis.eu
Tel.: 0049 40 734 193 60
26 Feb 2024
Verified review
Great Service Let Down by Its UK Courier
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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26 Feb 2024
Verified review
Had some issues with delivery but it was more down to DHL than Louis. Screen was great and the best price I managed to find at the time. The packaging however wasn't great as it wasn't sealed and the edges of the screen protruded at the sides of box. Screen was unaffected by this though. Communication was excellent however so overall I'm happy with purchase and service
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15 Feb 2024
Verified review
Very good communication from the Team. Delivery timelines were longer than I had hoped however this is a BREXIT issue. All import taxes were quickly refunded to me. I would use this company again.
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