louis-moto.co.ukReviews:
926 reviews in the last 12 months6,457 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
3 May 2024
Verified review
Well probably not what you want to hear, initially the cost was a factor, but became a grind. Why you despatched goods very quickly but your advert stated the cost I saw was inc everything duty import fees costs. So I was pleased. Then the problems started shipped very quickly despatched to courier sent to UK then the problems. Went to uk distribution sat there sat there was told I’d get a letter regard reason for hold up. Customs duty no letter arrived id to chase up finally having to pay£128 odds to get delivery got them a week later. As of now 2 weeks still waiting on the refund to my card promised by you staff. To be fair all the problems started in uk. Apart from failure to pay my refund as yet.
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12 days ago
Verified review
Great communications, problems with supplier caused a delay in the delivery.
But once obtained sent through the balance of the order straight away
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8 days ago
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8 days ago
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AM
Andrew M.
Wirral
2 May 2024
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22 Apr 2024
Verified review
I ordered 8 off the item I required, so far I have only received 1 of the 8 items.
I was not given the option to cancel the order and source elsewhere.
so far I have paid £50 for 1 boot buckle.
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Answer by louis-moto.co.uk
23 Apr 2024
Thanks for your opinion .
This item is still in backorder and should arrive at our warehouse soon, after that it will be sent to you automatically.
3 May 2024
Verified review
Items were fine and as described but there is nothing that mentions the £90 import duties we had to add on to the cost of the product.
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Answer by louis-moto.co.uk
3 May 2024
Thanks for your opinion .
We do not have this information in advance because this does not happen with all deliveries.
Please send us proof of payment for refund.
24 Apr 2024
Verified review
Very disappointed.
I had to wait for a while for a pre order item and I have recieved a rack that does not fit my bike ! Waiting for a response as yet ?
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21 Apr 2024
Verified review
I was unaware that I had to pay custom duty off £80.09 that was very disappointing
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Answer by louis-moto.co.uk
23 Apr 2024
Thanks for rating us .
We are sorry for the inconvenience, of course we will pay the charges back.Unfortunately this still does not work properly with Parcel force, they do not see that those charges are already paid.Please contact us by mail at service @louis.de
8 days ago
Verified review
I have not received the panniers yet!
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Answer by louis-moto.co.uk
7 days ago
Thanks for your opinion .We will send you further information by email.
7 May 2024
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1 Apr 2024
Verified review
First Class Transaction
Well packaged, as described item. Communication excellent. Needs more precise delivery information. First class transaction. Thanks.
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12 Apr 2024
Verified review
Quick simple to use website
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12 Apr 2024
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16 Apr 2024
Verified review
Charges not refunded as promised!
On the website it implies you won’t be charged any customs duty on products you purchase in the UK. I was however and had to pay nearly £100 to get the item delivered. I contacted Louis and they said send proof of the charges and they would refund the amount. I did this, however two weeks later no refund. Customer service very poor, no apology and all they say is they’ll inform the relevant department. Will not use or recommend again unfortunately.
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9 Apr 2024
Verified review
Asked to rate my experience and how I feel about the product before it has arrived. Rubs it in the DHL are rubbish! it has been nearly two weeks and my parcel has not even left Germany.
Update: Parcel has arrived. 2 Weeks delivery time. I'm disappointed to find the Visor is not in perfect condition. It should be NEW. But it looks scuffed, scratched on front middle like it's used or stored badly.
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30 Mar 2024
Verified review
You advertise as .co.uk store but NOT
You advertise as .co.uk store but AFTER I ordered discovered you are not a UK shop. My goods have been delayed in Customs and are now subject to another £70 charges - making service poor and price expensive. Would never use again!
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Answer by louis-moto.co.uk
4 Apr 2024
Thanks for rating us .
We do not advertise that we are a uk shop, only the language is translated into english, we are a german company. We are sorry that you have to pay customs duties again.Please contact us for a refund
22 Mar 2024
Verified review
UK import duty is not included before despatch of items.
Your website states that import duty to Great Britain is covered before despatch. This is not the case and I am now expected to pay the duty and recover my costs. If I knew this I would never have placed an order.
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Answer by louis-moto.co.uk
22 Mar 2024
Thank you for your rating.
We are truly sorry for the inconveniences this may have caused you.
We refund any applicable customs charges on your order.
If the total value of an order exceeds £135, additional import duties will be charged to the recipient.
However, we give a full refund of the expenses to your original payment method.
Kind regards,
Your Team at Louis Moto
28 Mar 2024
Verified review
You didn't explain that I would have to pay an extra £65 for customs to Royal mail you need to make it more clear so people can make a decision very pleased with jacket
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Answer by louis-moto.co.uk
2 Apr 2024
Thank you for your review.
Basically, you only have to pay the customs fees for the release of the parcel, we will then process a compensation for these fees for the customers concerned.
We will contact you directly to clarify this matter.
Greetings from Hamburg - Your Detlev Louis Team
26 Feb 2024
Verified review
Great Service Let Down by Its UK Courier
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
Report review