louis-moto.co.uk

Reviews:

Dear Sir Unfortunately, we are not on the same day with our mails. We replied to your email today. Thank you for your patience. Your Louis Team

Thank you very much for the review. The product description and the accompanying illustrations convey more at first glance than you then get. There is a brief note in the description that could be clearer. We will pass this on to the colleague responsible and, if necessary, the product presentation will be optimised. Greetings from Hamburg - Your Detlev Louis Team

Dear sir , Thank you for your message. The parcel was shipped the next day, We have attempted to deliver your parcel and it has now been returned to our depot where it is being held securely. Our driver will have left a card explaining what to do next. ParcelForce has attempted to deliver it. https://www.parcelforce.com/track-trace?trackNumber=CA036633027DE 12/7/202312:40Gatwick DepotDelivery attempted If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance. Best regards Besma Loucif / Servicecenter Detlev Louis Motorrad-Vertriebsgesellschaft mbH Rungedamm 35 21035 Hamburg Managing Directors: Nico Frey, Joachim Grube-Nagel Register court: AG Hamburg HRB 134260 --------------------------------------------- From: martin.lking@hotmail.com To: martin.lking@hotmail.com Subject: Channel review (louis-moto.co.uk) Date: 24.07.2023 MARTIN.LKING@HOTMAIL.COM MARTIN.LKING@HOTMAIL.COM Seller rating 1 I have paid and you have not delivered… I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment Current comment from MARTIN.LKING@HOTMAIL.COM, 24/07/2023 14:27 Review details Created at 24/07/2023 14:27 Edited at Channel louis-moto.co.uk Reference 0017196-841633 Transaction date 24/07/2023 14:25 Event

Hello, we are sorry that you received a customs bill. This should not happen and we apologize for this mistake. Please pay the customs bill to receive the goods and send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help. Warm Regards.

Thank you for your review. Delivery is made from Germany, usually directly from the main warehouse in Hamburg. A delivery time of around one week results from customs clearance, in your case it only took 5 days. The final price is calculated from the value of the goods with the postage costs directly in the shopping basket, which works quite well in our online shop. Only in the case of extra customs duties do our customers from Great Britain have to contact us once to settle them. Greetings from Hamburg - Your Detlev Louis Team

Thanks for your opinion . We are sorry, as you have seen in the past, we have always answered your mails . Unfortunately, your last email went to the wrong department and they did not send a respond.

Thank you very much for your rating. We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email). We apologise for any inconvenience and extra work caused. Greetings from Hamburg - Your Detlev Louis Team

Thank you for your review. Unfortunately, a crucial message did not go out to you during the processing. On 07.07.23, the customs fees that you laid out for the release of the package were refunded. We would like to apologise for the bumpy handling and inconvenience (normally things run more smoothly). Greetings from Hamburg - Your Detlev Louis Team

Thanks for your opinion . Sorry for the inconvenience . We will do contact you by email.

Thank you for your review. Unfortunately, we cannot finally understand the comments regarding the product details that make you unhappy. We will contact you directly and we are sure that we will find a suitable solution. Greetings from Hamburg - Your Detlev Louis Team

Thank you for your review. Your package is currently in delivery. You should receive the package in the next few days.

Thank you for your review. DHL or Parcel Force takes an incredibly long time than usual to deliver. The parcel in question is still in transit, but will certainly be delivered in the next few days. We would like to apologise for the long waiting time. Greetings from Hamburg - Your Detlev Louis Team

Thank you for your Trusted Shops rating. We very much regret the delivery of the helmet which is not in perfect condition. In this case, the required spare part unfortunately had to be delivered later, which could not be organised any faster. Regarding the long waiting time, we had already arranged a compensation for you, and the spare part in question has recently arrived. The helmet could have been used even without the part in question. Greetings from Hamburg - Your Detlev Louis Team

Thank you for your rating. You will certainly receive a letter shortly regarding the customs clearance of the parcel. In that case, we would ask you to lay out the customs charges. Afterwards, please send us the proof of payment via e-mail and we will immediately arrange the settlement with the means of payment you originally used. We would like to apologise for the additional waiting time and the extra effort. Regards from Hamburg - Your Detlev Louis Team

Thank you for your review. We apologize for the delay in delivery. According to DHL parcel tracking, the parcel has now been delivered to you as of 03.01.2024. We hope you enjoy your order and send our regards! Your Louis Team