louis-moto.co.ukReviews:
860 reviews in the last 12 months6,391 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
13 days ago
Verified review
Charges not refunded as promised!
On the website it implies you won’t be charged any customs duty on products you purchase in the UK. I was however and had to pay nearly £100 to get the item delivered. I contacted Louis and they said send proof of the charges and they would refund the amount. I did this, however two weeks later no refund. Customer service very poor, no apology and all they say is they’ll inform the relevant department. Will not use or recommend again unfortunately.
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9 Apr 2024
Verified review
Asked to rate my experience and how I feel about the product before it has arrived. Rubs it in the DHL are rubbish! it has been nearly two weeks and my parcel has not even left Germany.
Update: Parcel has arrived. 2 Weeks delivery time. I'm disappointed to find the Visor is not in perfect condition. It should be NEW. But it looks scuffed, scratched on front middle like it's used or stored badly.
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30 Mar 2024
Verified review
You advertise as .co.uk store but NOT
You advertise as .co.uk store but AFTER I ordered discovered you are not a UK shop. My goods have been delayed in Customs and are now subject to another £70 charges - making service poor and price expensive. Would never use again!
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Answer by louis-moto.co.uk
4 Apr 2024
Thanks for rating us .
We do not advertise that we are a uk shop, only the language is translated into english, we are a german company. We are sorry that you have to pay customs duties again.Please contact us for a refund
9 days ago
Verified review
No goods received & no tracking updates!
Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far
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Answer by louis-moto.co.uk
6 days ago
Thanks for your opinion .
We are sorry for the delay, if you track the parcel number you will see that it is hanging at parcel force, we will send you an email with further information .
wallan15tl@icloud.com
wallan15tl@icloud.com
Seller rating
1
No goods received & no tracking updates!
Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far
Current comment from wallan15tl@icloud.com, 20/04/2024 20:32
Review details
Created at
20/04/2024 20:32
Edited at
Channel
louis-moto.co.uk
Reference
9476061-783947
Transaction date
20/04/2024 20:26
Event
7 days ago
Verified review
I ordered 8 off the item I required, so far I have only received 1 of the 8 items.
I was not given the option to cancel the order and source elsewhere.
so far I have paid £50 for 1 boot buckle.
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Answer by louis-moto.co.uk
6 days ago
Thanks for your opinion .
This item is still in backorder and should arrive at our warehouse soon, after that it will be sent to you automatically.
5 days ago
Verified review
Very disappointed.
I had to wait for a while for a pre order item and I have recieved a rack that does not fit my bike ! Waiting for a response as yet ?
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8 days ago
Verified review
I was unaware that I had to pay custom duty off £80.09 that was very disappointing
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Answer by louis-moto.co.uk
6 days ago
Thanks for rating us .
We are sorry for the inconvenience, of course we will pay the charges back.Unfortunately this still does not work properly with Parcel force, they do not see that those charges are already paid.Please contact us by mail at service @louis.de
19 Mar 2024
Verified review
Awefull service / never again
You market your products in the UK with VAT and duty included. Then you send your products and let your customers pay the VAT and Duty again. I'm now waiting for weeks to get a refund for this money and will now start a complaint through PayPal.
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22 Mar 2024
Verified review
UK import duty is not included before despatch of items.
Your website states that import duty to Great Britain is covered before despatch. This is not the case and I am now expected to pay the duty and recover my costs. If I knew this I would never have placed an order.
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Answer by louis-moto.co.uk
22 Mar 2024
Thank you for your rating.
We are truly sorry for the inconveniences this may have caused you.
We refund any applicable customs charges on your order.
If the total value of an order exceeds £135, additional import duties will be charged to the recipient.
However, we give a full refund of the expenses to your original payment method.
Kind regards,
Your Team at Louis Moto
28 Mar 2024
Verified review
You didn't explain that I would have to pay an extra £65 for customs to Royal mail you need to make it more clear so people can make a decision very pleased with jacket
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Answer by louis-moto.co.uk
2 Apr 2024
Thank you for your review.
Basically, you only have to pay the customs fees for the release of the parcel, we will then process a compensation for these fees for the customers concerned.
We will contact you directly to clarify this matter.
Greetings from Hamburg - Your Detlev Louis Team
1 Mar 2024
Verified review
Had to pay custom charges and still not recieved my custom payment from you.
Wrong boots were dispatch to what I ordered
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Answer by louis-moto.co.uk
1 Mar 2024
Vielen Dank für Ihre Bewertung.
Wir stehen schon mit Ihnen per Mail in Kontakt und kümmern uns um den Vorgang.
Zollgebühren erstatten wir immer zurück.
Wir finden eine zufriedenstellende Lösung für Sie.
Ihr Louis Team in Hamburg
16 Mar 2024
Verified review
Got wacked with a £97 import fee , took so long to get here then to have to pay import fee, wasn't happy.
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Answer by louis-moto.co.uk
18 Mar 2024
Thanks for rating us .
We are sorry for the inconvenience and the time taken by the customs, we will refund you this fee.
11 Mar 2024
Verified review
I Haven’t received my parcel yet. While the shipment has been done, DHL hasn’t got my parcel to me yet.
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Answer by louis-moto.co.uk
13 Mar 2024
Thank you for your review.
We have sent you the tracking number in a separate email.
According to Parcel Force, the parcel was delivered yesterday.
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance.
Best regards
Your Team Louis
Mailto:service@louis.eu
Tel.: 0049 40 734 193 60
15 Mar 2024
Verified review
i cant rate your product as i have not received it yet, i havnt even heard from DHL yet.
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Answer by louis-moto.co.uk
18 Mar 2024
Thank you for your comment.
According to Parcel Force, they have attempted to deliver your parcel and it has now been returned to their depot where it is being held securely. Their driver will have left a card explaining what to do next.
If you continue to struggle with the parcel, we kindly ask you to contact us via phone or email:
Mailto:service@louis.de
Phone.: 0049 40 734 193 60
Your Team Louis
1 Mar 2024
Verified review
Havent been told i have to paid for customs tax csoted me another £70
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Answer by louis-moto.co.uk
4 Mar 2024
Thank you for your review.
We will of course refund the customs charges mentioned - we will contact you by email regarding this.
We would like to apologise for the inconvenience and the additional work involved in customs clearance.
Greetings from Hamburg - Your Detlev Louis Team
28 Feb 2024
Verified review
Why I still need to pay for custom fee is not included?
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Answer by louis-moto.co.uk
28 Feb 2024
Thank you for your review.
Unfortunately, in our order processing for the UK, it is often unavoidable that our customers pay the customs charges for the release of the parcel. If you provide us with proof of payment, we would arrange for the appropriate compensation.
We would like to apologise for the extra work involved.
Greetings from Hamburg - Your Detlev Louis Team
5 Feb 2024
Verified review
they forgot to pack my Boots..how can you miss that.still awaiting them.
ordered Boots, a charging lead and socks, took nearly 10 days to come and they forgot to pack the boots, how can you miss that i dont know, then took them 3 days after i emailing them to realise and still awaiting the boots as promised, ordered 25th January..
so maybe find local or another store online..
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Answer by louis-moto.co.uk
5 Feb 2024
Thanks for your opinion .
We are sorry for the inconvenience the missing product is now in process.
23 Feb 2024
Verified review
Still waiting arrival of the order 10 days after purchase, held in customs without being informed, waiting for customs charge refund as well. It depends on how long this will take to see if I buy from Louis again
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3 Feb 2024
Verified review
Hasn't Arrived.
I ordered a Klim Jacket and Trousers on the 21st Jan, it shipped two days later. It has been 11 days since I ordered it and it still hasn't arrived. Nearly two weeks since the order.
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Answer by louis-moto.co.uk
3 Feb 2024
Thank you for your review.
Unfortunately, customs clearance for your parcel took longer than usual, in this case there will probably also be a letter from Parcel Force.
Once you have received the notification from Parcel Force, please simply pay the customs fees for the release of the parcel.
You can then send us proof of payment to service@louis.de so that we can reimburse you for the customs charges.
We apologise for the delay and the extra work involved.
Greetings from Hamburg - Your Detlev Louis Team
26 Feb 2024
Verified review
capa rasgou no zíper.
Infelizmente minha Capa de proteção rasgou no primeiro dia que coloquei, foi no ziper ao abrir a capa. Imagino que não tive sorte, pois gostei da ideia da capa.
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