louis-moto.co.ukReviews:
911 reviews in the last 12 months6,442 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
28 Jan 2024
Verified review
Goods not arrived so cannot give any stars really. Wondering if i have been ripped off.
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Answer by louis-moto.co.uk
29 Jan 2024
Thank you for your review.
In accordance to the dhl-package-tracking, the Delivery-Process is still in motion - we will watch the delivery. If nothing concrete happens in this week, we will start a package-investigation together with DHL.
We keep inform you.
Update:
We have seen that the goods have now been delivered to you as of 30.01.2024 and hope you enjoy your order.
If, contrary to expectations, this is not the case, please do not hesitate to contact us (Kundenservice@louis.de),
Thank you very much!
Best regards.
Your Louis Team
27 Jan 2024
Verified review
What's the Point?
What's the point of asking me to rate goods that have I not received?
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Answer by louis-moto.co.uk
27 Jan 2024
Thanks for your opinion .
we apologise for the inconvenience caused by this information ,unfortunately it goes automatically .
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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10 Oct 2023
Verified review
Stop advertising in the UK
Either stop advertising in the UK, or make it much more clear that not only are your "competitive prices" so competitive because there's a chunk of import costs to add, but also the time it takes for the delivery to arrive is massively impacted by the antiquated Royal Mail importation service you choose to use, meaning the items are held in customs awaiting a hard copy letter arriving at the customers home address, only then to find out there are importation costs to pay. Then, when the CUSTOMER dares to complain, you attempt to externalize this problem, intimating it's the CUSTOMER'S fault for leaving the EU. Absolutely shocking service, so I instead bought the same item for cheaper in the UK with a next-day delivery...
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11 Dec 2023
Verified review
item never arrived
DHL International handed over to parcel force who didnt wait for the door to be answered and put a blank card through the door.
no re delivery occured, through the parcel tracking i discovered they delivered my parcel to a collection point which no one can help me locate as parcel force dont accept calls and the automated service doesnt accept the DHL tracking number.
one lost parcel, no refund. ill stick to local bike stores such as J&S and sportsbikeshop
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20 Jun 2023
Verified review
Customs issues not made clear before at any point until I got a letter from the courier
This has been a disappointing experience. It was not made clear to me that delivery would take so long and that there would be customs issues. I ended up having to lay out a further £130.76 to get my item delivered and so far have not been reimbursed. If I had not paid the customs duty, who knows when I would have received my goods. Definitely not worth it for us in England to buy from the EU anymore.
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22 Jun 2023
Verified review
£69 in import taxes.
Wasn't clear when buying the boots that when exported to the UK that i/customer would have to pay an additional £69 on top for import taxes which would have made it cheaper to buy from a UK supplier.
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14 Jul 2023
Verified review
I have received a customs charge and after several emails and a phone call i am still awaiting the refund of £83. If you want good reviews i suggest you act more quickly to refund these and respond to emails quicker. Im not very happy !!!!!!!! I await the refund in another 10 days i have just been informed after several attempts to get an answer !!!!!!!!!!!!!!!!!!!
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Answer by louis-moto.co.uk
17 Jul 2023
Thanks for your opinion
We have forwarded your request on 13.07.23. You will receive the refund this week.
23 Jun 2023
Verified review
Faulty Carberg Driod helmet. Took two weeks to accept fault. Without consulting customer for a replacement. Just refunded the item price without refunding the shipping cost. I have to email to get the shipping cost back. Replace the order again and wait for another two weeks to get the helmet. A order ended up taking me more than 4 weeks to get a helmet I can use.
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Answer by louis-moto.co.uk
6 Jul 2023
Thanks for your review.
We are very sorry that you had a bad experience with our service.
Nevertheless, we hope that we can continue to count you among our customers.
Best regards,
Your Louis team
3 Jul 2023
Verified review
Ordered 2 weeks ago, not arrived, just been told I have to pay customs charges to release the goods from impound, no communication from the supplier. Slow reply to any messages just left in the dark to fend for myself. They say " pay the charges to release the goods and we will refund you" absolute shambles. German efficiency? Don't think so!
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26 Jun 2023
Verified review
Ordered a Cardo Packtalk Neo duo system with all VAT and duty included in the price as stated on the website. Item should’ve been received three days ago and then I get a letter in the post from delivery company that I owe £93! There was no prior communication and I still haven’t received any help on the matter.
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Answer by louis-moto.co.uk
7 Jul 2023
Thank you very much for your rating.
We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email).
We apologise for any inconvenience and extra work caused.
Greetings from Hamburg - Your Detlev Louis Team
10 Jul 2023
Verified review
Good company, good product seriously let down by the delivery company it uses. To add insult to injury, having paid £8.00 up front. for delivery, I had to go to a depot and pay £58.00 extra to get my parcel. Pleased with the product not the after service. Sent an E mail to advise the company had no response.
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Answer by louis-moto.co.uk
10 Jul 2023
Dear Sir
Unfortunately, we are not on the same day with our mails. We replied to your email today. Thank you for your patience.
Your Louis Team
24 Jul 2023
Verified review
I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment
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Answer by louis-moto.co.uk
24 Jul 2023
Dear sir ,
Thank you for your message.
The parcel was shipped the next day, We have attempted to deliver your parcel and it has now been returned to our depot where it is being held securely. Our driver will have left a card explaining what to do next.
ParcelForce has attempted to deliver it.
https://www.parcelforce.com/track-trace?trackNumber=CA036633027DE
12/7/202312:40Gatwick DepotDelivery attempted
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below.
Thank you in advance.
Best regards
Besma Loucif / Servicecenter
Detlev Louis
Motorrad-Vertriebsgesellschaft mbH
Rungedamm 35
21035 Hamburg
Managing Directors: Nico Frey, Joachim Grube-Nagel
Register court: AG Hamburg HRB 134260
---------------------------------------------
From: martin.lking@hotmail.com
To: martin.lking@hotmail.com
Subject: Channel review (louis-moto.co.uk)
Date: 24.07.2023
MARTIN.LKING@HOTMAIL.COM
MARTIN.LKING@HOTMAIL.COM
Seller rating
1
I have paid and you have not delivered…
I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment
Current comment from MARTIN.LKING@HOTMAIL.COM, 24/07/2023 14:27
Review details
Created at
24/07/2023 14:27
Edited at
Channel
louis-moto.co.uk
Reference
0017196-841633
Transaction date
24/07/2023 14:25
Event
29 Aug 2023
Verified review
I had difficulty in using the web site and struggled to find item I wanted despite knowing the code, email replies were always a coupl of days . Marked as dispatched quite quickly but still no goods a couple of weeks later!
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11 Sept 2023
Verified review
Order still not arrived and no idea when it will. Also am very worried that when it does arrive that it will be wrong. I ordered the pannier rack for a Moto Guzzi v85tt and your email says it's a rack for an Africa Twin.
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14 Aug 2023
Verified review
Shipping was supposed to include UK tax but the package is being held at customs for me to pay that tax. It may be a one off but probably best not to buy from this vendor if you’re in the uk.
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Answer by louis-moto.co.uk
14 Aug 2023
Hello, we are sorry that you received a customs bill. This should not happen and we apologize for this mistake. Please pay the customs bill to receive the goods and send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help. Warm Regards.
19 Jul 2023
Verified review
Poor communication, the service customer didn't reply to my messages, they don't care about returns organised by Louis and you need to waiting long time for refunds.
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Answer by louis-moto.co.uk
19 Jul 2023
Thanks for your opinion .
We are sorry, as you have seen in the past, we have always answered your mails . Unfortunately, your last email went to the wrong
department and they did not send a respond.
30 Jun 2023
Verified review
i have been charged by customs £43.12 in tax , i have email the invoices and have not heard anything for nearly 2 weeks .
not impressed with your standard of service .
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Answer by louis-moto.co.uk
7 Jul 2023
Thank you very much for your rating.
We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email).
We apologise for any inconvenience and extra work caused.
Greetings from Hamburg - Your Detlev Louis Team
21 Jul 2023
Verified review
I had to pay £80 to customs before they released my order! Was told I would receive a refund but two weeks later and still nothing. My emails are being ignored too!!
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Answer by louis-moto.co.uk
25 Jul 2023
Thank you for your review.
Unfortunately, a crucial message did not go out to you during the processing.
On 07.07.23, the customs fees that you laid out for the release of the package were refunded.
We would like to apologise for the bumpy handling and inconvenience (normally things run more smoothly).
Greetings from Hamburg - Your Detlev Louis Team
11 Jul 2023
Verified review
I haven't received my order after 2 weeks and on top of this I got an invoice from the customs in the UK. Nothing was communicated to me that it was stuck there
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Answer by louis-moto.co.uk
13 Jul 2023
Thanks for your opinion .
Sorry for the inconvenience .
We will do contact you by email.