louis-moto.co.uk

Reviews:

Thanks for your opinion We have forwarded your request on 13.07.23. You will receive the refund this week.

Thank you very much for your rating. We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email). We apologise for any inconvenience and extra work caused. Greetings from Hamburg - Your Detlev Louis Team

Dear sir , Thank you for your message. The parcel was shipped the next day, We have attempted to deliver your parcel and it has now been returned to our depot where it is being held securely. Our driver will have left a card explaining what to do next. ParcelForce has attempted to deliver it. https://www.parcelforce.com/track-trace?trackNumber=CA036633027DE 12/7/202312:40Gatwick DepotDelivery attempted If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance. Best regards Besma Loucif / Servicecenter Detlev Louis Motorrad-Vertriebsgesellschaft mbH Rungedamm 35 21035 Hamburg Managing Directors: Nico Frey, Joachim Grube-Nagel Register court: AG Hamburg HRB 134260 --------------------------------------------- From: martin.lking@hotmail.com To: martin.lking@hotmail.com Subject: Channel review (louis-moto.co.uk) Date: 24.07.2023 MARTIN.LKING@HOTMAIL.COM MARTIN.LKING@HOTMAIL.COM Seller rating 1 I have paid and you have not delivered… I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment Current comment from MARTIN.LKING@HOTMAIL.COM, 24/07/2023 14:27 Review details Created at 24/07/2023 14:27 Edited at Channel louis-moto.co.uk Reference 0017196-841633 Transaction date 24/07/2023 14:25 Event

Thanks for rating us . We do not advertise that we are a uk shop, only the language is translated into english, we are a german company. We are sorry that you have to pay customs duties again.Please contact us for a refund

Hello, we are sorry that you received a customs bill. This should not happen and we apologize for this mistake. Please pay the customs bill to receive the goods and send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help. Warm Regards.

Thanks for your opinion . We are sorry, as you have seen in the past, we have always answered your mails . Unfortunately, your last email went to the wrong department and they did not send a respond.

Thank you for your review. Unfortunately, a crucial message did not go out to you during the processing. On 07.07.23, the customs fees that you laid out for the release of the package were refunded. We would like to apologise for the bumpy handling and inconvenience (normally things run more smoothly). Greetings from Hamburg - Your Detlev Louis Team

Thanks for your opinion . Sorry for the inconvenience . We will do contact you by email.

Thank you for your review. Unfortunately, we cannot finally understand the comments regarding the product details that make you unhappy. We will contact you directly and we are sure that we will find a suitable solution. Greetings from Hamburg - Your Detlev Louis Team

Thank you for your Trusted Shops rating. We very much regret the delivery of the helmet which is not in perfect condition. In this case, the required spare part unfortunately had to be delivered later, which could not be organised any faster. Regarding the long waiting time, we had already arranged a compensation for you, and the spare part in question has recently arrived. The helmet could have been used even without the part in question. Greetings from Hamburg - Your Detlev Louis Team

Thank you very much for your feedback. Please contact us by email: service@louis.de

Thank you for your review. We will contact you directly about your order in particular. Kind regards, your Louis Team

Dear Sir, Your shipment has been successfully delivered on Sat, 09.12.2023, 12:53. Greetings.

Dear Sir , Thank you for your message. Your order arrived in the UK on the 5th already, https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CA037379343DE https://www.parcelforce.com/track-trace?trackNumber=CA037379343DE The british post are slow. Wecount on your understanding and thank you for your trust. If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance. Best regards Besma Loucif / Servicecenter Detlev Louis Motorrad-Vertriebsgesellschaft mbH Rungedamm 35 21035 Hamburg Managing Directors: Nico Frey, Joachim Grube-Nagel Register court: AG Hamburg HRB 134260 --------------------------------------------- From: williamparrott17@hotmail.co.uk To: williamparrott17@hotmail.co.uk Subject: Channel review (louis-moto.co.uk) Date: 11.09.2023 williamparrott17@hotmail.co.uk williamparrott17@hotmail.co.uk Seller rating 1 Not received Not received Current comment from williamparrott17@hotmail.co.uk, 11/09/2023 11:04 Review details Created at 11/09/2023 11:04 Edited at Channel louis-moto.co.uk Reference 0204214-093464 Transaction date 11/09/2023 11:04 Event