louis-moto.co.uk- Logo - reviews

louis-moto.co.uk
Reviews:

926 reviews in the last 12 months6,457 total reviews  

4.71
Excellent
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Top positive review

26 Feb 2024
 Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.

Top negative review

23 Oct 2023
 Verified review
The boots were never delivered Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk

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11 days ago
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Excellent service. Shipping cost is relatively high for small value orders, so not much saving over cost in UK. Items shipped quickly and well packed.
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11 days ago
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Great service. Came when it said and part fitted Excellent
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11 days ago
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Second time I've ordered goods for a motorbike from the shop - service, availability and postage to me was excellent in both cases, I have no hesitation in either ordering again or recommending to other potential customers. Great transaction
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11 days ago
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They stock loads of stuff and although this purchase was only a couple of books, they were delivered to the UK promptly and with useful advice as to delivery etc.
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11 days ago
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Great communication and fast delivery
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12 days ago
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Excellent service and product very happy
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12 days ago
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12 days ago
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Fast delivery/Great Customer Service

Fast delivery, great communications, great customer service.
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12 days ago
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Amazing service, so quick to deliver and keep me informed with zero spam, very impressed.
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13 days ago
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Excellent as always from Louis, shame about UK delivery costs but this is a result of silly issues in our country. Delivery was still very fast and efficient and the item quality is great for the price.
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NC
Nicholas C.
Burry Port, Llanelli. S W Wales
7 May 2024
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Great communication and very professional to deal with. Super fast service. A+++++++++ experience.
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7 May 2024
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Quick delivery item excactly as advertised
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6 May 2024
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6 May 2024
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Items as described...fast…

Items as described...fast delivered...thank you
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6 May 2024
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Really quick, best price on the net.
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AM
6 May 2024
 Verified review

Outstanding Customer Service

Sceptical at first from buying outside UK with all the import and customs etc. I contacted Customer Service staff at www.louis-moto.co.uk who informed me all customs / import charges will be refunded. As the item was out of stock and the C.S staff contacted me when it was back in but it sold out before I could order. The C.S staff offered to place a special order for me on full payment. my order placed, 5 days later order is now dispatched to UK. Communications from Louis-Moto C.S staff was impeccable at all stages. UK customs & Parcelforce took around a week for which I paid all customs charges. I sent the customs receipt to Louis-Moto who refunded in full. I received my item the next day via parcelforce, Happy days. Even though the website says:- “Attention! Our Service: We refund any applicable customs charges on your order. So you can be sure there’ll be no unwelcome surprises.Simply place your order and enjoy!” As buying from overseas is a put off due to the unknown UK customs charges I would say having a clear step by step guide aimed at UK customers showing the process and what charges get refunded. I was sceptical myself until I have now completed the process and received all customs charges.
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4 May 2024
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Trusted reveiw

I bought some chopper 3 boots from the company and they came and there gr8 👍 and thats Germany to the UK no issues so I would recommend
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4 May 2024
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Good service Good product Quick delivery
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4 May 2024
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Excellent service

Shipping to UK was quick and best of all no extra costs......excellent service 5 star rating
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4 May 2024
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Individual style of clothes that suits me, without breaking the bank! delivered quickly, good communication...thankyou.
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