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Top positive review
26 Feb 2024
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Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
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18 Apr 2024
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18 Apr 2024
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Excellent service quick and efficient web order and postage. well packed no damage clear instructions from Givi as expected. a+
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18 Apr 2024
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Great service
Fast dispatch time and delivery. Thankyou
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16 Apr 2024
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Charges not refunded as promised!
On the website it implies you won’t be charged any customs duty on products you purchase in the UK. I was however and had to pay nearly £100 to get the item delivered. I contacted Louis and they said send proof of the charges and they would refund the amount. I did this, however two weeks later no refund. Customer service very poor, no apology and all they say is they’ll inform the relevant department. Will not use or recommend again unfortunately.
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16 Apr 2024
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My new up/down Puig Windshield was very well packed , Luis Moto price the items very fairly overall a very good service !
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15 Apr 2024
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FAST DELIVERY , GOOD PACKAGING, PRODUCT FITTED WELL
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15 Apr 2024
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15 Apr 2024
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Excellent service all round
Excellent service. Goods were much better value than buying here in the UK.
Will certainly use again.
Thank you
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13 Apr 2024
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13 Apr 2024
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East to order and arrived within a week, great service
First class. Very happy. Will definitely use again. Many thanks 😊
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12 Apr 2024
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Quick delivery to the UK of quality product.
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12 Apr 2024
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Very good service. Good as is.
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12 Apr 2024
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Arrived very quickly, and a great price
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12 Apr 2024
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Quick simple to use website
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12 Apr 2024
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Parcel was sent and delivered quickly. Louis sales service team is very friendly and helpful. Recommend!!!
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9 Apr 2024
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Customs charges refunded
My order was held up with a customs charge, Louis Moto provided a refund of all the charges within a couple of days. Thanks !
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9 Apr 2024
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Asked to rate my experience and how I feel about the product before it has arrived. Rubs it in the DHL are rubbish! it has been nearly two weeks and my parcel has not even left Germany.
Update: Parcel has arrived. 2 Weeks delivery time. I'm disappointed to find the Visor is not in perfect condition. It should be NEW. But it looks scuffed, scratched on front middle like it's used or stored badly.
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8 Apr 2024
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Hepco becker xplorer topbox
Hepco & Becker Xplorer top box
Top quality product, Great service and value for money, Highly recommend.
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