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Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
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30 Jun 2023
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Got the visor ok but it was a miricle as the box it was in was shredded.
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30 Jun 2023
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Quick and efficient, with cheap postage to the UK
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30 Jun 2023
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Trouble free purchase
As there’s a supply issue in the U.K. with Shark visors (I’d been trying for months from U.K. suppliers), it was a relief when Louis sorted me out in a matter of days. Well packaged, delivered quickly and a perfect replacement for the original on my S900 helmet. Happy to recommend it.
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30 Jun 2023
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Slow on updates
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Answer by louis-moto.co.uk
3 Jul 2023
Dear Sir
Please excuse the long response time. We have forwarded your request and will deal with it as soon as possible.
Your Louis Team
30 Jun 2023
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Product is perfect, I really like it. It got delivered very quickly. Great service.
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30 Jun 2023
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Excellent value good communication and quick delivery
Excellent value
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30 Jun 2023
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OK
best price in Europe for Dainese
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30 Jun 2023
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i have been charged by customs £43.12 in tax , i have email the invoices and have not heard anything for nearly 2 weeks .
not impressed with your standard of service .
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Answer by louis-moto.co.uk
7 Jul 2023
Thank you very much for your rating.
We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email).
We apologise for any inconvenience and extra work caused.
Greetings from Hamburg - Your Detlev Louis Team
29 Jun 2023
Verified review
Perfect, quick delivery and it all fits and works.
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29 Jun 2023
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Excellent service.
Excellent service just one slight criticism, in that it would be nice to be told of the custom tax.
Otherwise spot on.
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29 Jun 2023
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Website easy to navigate.
Good price with no extras added.
Quick delivery and well packaged.
Products as described ✔️
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29 Jun 2023
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Communication was great, tracking numbers sent through and very competitive prices compared to UK
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29 Jun 2023
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Very good value every thing you need in one place , Delivery is very fast and excellent price will always use for my bike products thank you. Highly recommended
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29 Jun 2023
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Excellent service and product
New Givi tank bag arrived quickly, well packaged and in perfect condition. The price, as stated, was very good and included VAT and import fees, I had nothing extra to pay.
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29 Jun 2023
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The product is genuine and prompt delivery
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29 Jun 2023
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super service
good value, fast delivery of a quality item.
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29 Jun 2023
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Delivery, price and service
Parcel was delivered speedily but tracking lost as handed from DHL to Parcel Force. I was surprised to see the postman but was here maybe a day sooner than expected.
Price including delivery lower than UK suppliers.
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29 Jun 2023
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Excellent service great price
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27 Jun 2023
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So easy to do and very quick delivery
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27 Jun 2023
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Delivery was very quick and product was exactly as seen.
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