Dr Fox Pharmacy

Reviews:

Hello, the order number you have quoted was placed on 8th March, dispatched the same day and delivered the next day. Does your review perhaps relate to a different order?

Thank you for your review and very sorry that you were not happy with the service. The patient identity check is mentioned both on the medical questionnaire ("I am over 18 and I agree to identity verification checks") and also the account registration page ("Identity verification: Use correct name and date of birth") prior to ordering. Patient identity can be confirmed with either a photo supplied of an ID document, or using an online 'soft' credit check using registered name, date of birth, and address. Our staff made multiple attempts to help verify your identity but the details requested were not provided, and the order was cancelled and refunded at your request.

Hello, very sorry to hear you are not happy with your order. We will contact you directly to arrange an exchange for a different brand to try, or a refund. Kind regards

Unfortunately we are now unable to provide service to your address as we seem to have multiple issues with deliveries, resulting in significant losses incurred (full refunds are issued every time). We want to ensure we can maintain our usual high standards, including delivery, which appear to have not been upheld for your previous orders. Apologies for this, we would suggest using an alternative online pharmacy supplier, or to contact your usual GP. Our staff are available by phone Mon-Fri 9am-5pm.

Hello. Thank you for your review, we will contact you directly to resolve any issue you may have had. Best regards