Dr Fox PharmacyReviews:
4,791 reviews in the last 12 months48,578 total reviews
Excellent
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Most relevant positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
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Most relevant negative review
23 Mar 2024
Verified review
There was nothing wrong with the order, but I needed it urgently and ordered it on a Sunday. I paid for what initially appeared to be next day delivery. I accept that delivery is termed in working days, but I did not receive it until the following Thursday.
Having ordered several prescriptions from different companies in the past, this is the worst delivery service I have received.
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Reviews for Dr Fox Pharmacy
1 Jul 2024
Verified review
My medication didn't arrive in time so won't be using the service again.
My medication didn't arrive in time so I was shipped another batch because I was taking it on holiday. Unfortunately the original order was delivered the day after I departed for a 3 month holiday in Europe so I had to send the tablets I had received back to Dr Fox so I wasn't charged double. So I departed for holiday with absolutely no medication. Very disappointed.
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Answer by Dr Fox Pharmacy
2 Jul 2024
Sorry about this delivery issue, we were both let down by Royal Mail. It is fine to return the extra parcel when you return from holiday.
3 days ago
Verified review
I’ve still not received my order as I’m at work and the post office just won’t post without a signature!!
Will not use DR Fox again sadly
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Answer by Dr Fox Pharmacy
3 days ago
Sorry to hear you have been dissatisfied with the delivery service from Royal Mail. Upon request, we can arrange for delivery without a signature, providing we have confirmation that there are no children or pets at the property. Please do get in touch if you would like us to arrange this for you.
29 Jun 2024
Verified review
Good price but took too long to approve & dispatch goods
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Answer by Dr Fox Pharmacy
2 Jul 2024
Hello, sorry that you were unhappy with the speed of dispatch, order placed Friday evening, approved Saturday morning, sent Monday morning. Royal Mail do not collect from the pharmacy at weekends. Kind regards
30 Jun 2024
Verified review
Tablets no google this time !!!!
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Answer by Dr Fox Pharmacy
2 Jul 2024
Sorry to hear this medicine has not worked well for you. All our medicine is genuine, UK licensed and approved, and posted from our registered UK pharmacy. If you have a generic brand preference please let us know. Best regards
9 Jul 2024
Verified review
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Answer by Dr Fox Pharmacy
10 Jul 2024
Hello. Thank you for your review, we think you may have clicked on one star by accident, this happens sometimes. We can see that your order arrived the day after ordering, however if there is any issue with your order please do not hesitate to contact us. Best regards
28 Jun 2024
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26 Jun 2024
Verified review
Changed the brand they supplied me and then made an absolute meal of sorting it out.
Unlikely to use them again
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Answer by Dr Fox Pharmacy
26 Jun 2024
Thank you for your review and very sorry to hear you are unhappy with the treatment supplied and the service. We advise when making an order that "Generic brands supplied change depending on availability. If you have a manufacturer/brand preference please send a message after ordering." The previous brand supplied had been discontinued. Our customer service staff have offered a refund or exchange for a different generic brand.
14 Jun 2024
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8 Jun 2024
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30 May 2024
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13 May 2024
Verified review
Annoying delivery process.
All deliveries come as “signed for” which means 2 weeks later my item is floating around with Royal Mail as I am always at work when try and deliver. Unfortunately despite being great value can’t recommend Dr Fox because you don’t actually get what you’ve paid for!
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Answer by Dr Fox Pharmacy
13 May 2024
Thank you for your review and very sorry you find the delivery process annoying. Signed-for delivery protects children and pets at addresses from potential harm. If you have neither you can request items are sent without requiring a signature. Items can also be posted to work addresses if preferable. Undelivered items are refunded or reposted whichever is preferred.
3 May 2024
Verified review
Probably won’t use again.
Unlike in a previous occasion we used Dr Fox this time we had to produce identity before receiving the Malarone. It seemed an unnecessary part of the order process and was cumbersome delaying the receipt of the medication. Probably won’t be using them again.
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Answer by Dr Fox Pharmacy
3 May 2024
Thank you for your review and very sorry for the inconvenience of the identity verification process - it is only required to be completed once. All online pharmacies will have some form of identity check procedure. Best regards
5 May 2024
Verified review
Quick delivery. Good product. More expensive to other pharmacie.
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14 May 2024
Verified review
Waste of time, put an order in and got declined for some cream.
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Answer by Dr Fox Pharmacy
14 May 2024
Thank you for your review and very sorry we could not source the item you requested. All the pharmacy suppliers we work with do not currently have any stock, so we had to refund your order.
28 Mar 2024
Verified review
The pills did not work , and left me a the worst headache I’ve ever had using this sort of treatment, even with the coating removed, please send me a return label and refund or replace them with something that works please , regards Dennis
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Answer by Dr Fox Pharmacy
30 Mar 2024
Hello, very sorry to hear you are not happy with your order. We will contact you directly to arrange an exchange for a different brand to try, or a refund. Kind regards
1 Apr 2024
Verified review
Disappointing delivery times
I was disappointed in the delivery time. I placed the order on a Sunday and received the package on the following Wednesday. There’s other pharma services I’ve used which have had more efficient postage services.
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Answer by Dr Fox Pharmacy
2 Apr 2024
Thank you for your review and sorry you were not happy with the delivery time. The order was despatched on the Monday via Royal Mail Tracked 24 which aims to deliver next day, but on occasion can take longer.
4 Apr 2024
Verified review
Medication did not arrive. Still awaiting a refund 3 weeks on!
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Answer by Dr Fox Pharmacy
4 Apr 2024
Hello. Thank you for your review, the refund was actioned on 21 March. We will contact you directly regarding this. Best regards
25 Apr 2024
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12 Apr 2024
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28 Mar 2024
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