Dr Fox Pharmacy

Reviews:

Thank you for your review and very sorry you find the delivery process annoying. Signed-for delivery protects children and pets at addresses from potential harm. If you have neither you can request items are sent without requiring a signature. Items can also be posted to work addresses if preferable. Undelivered items are refunded or reposted whichever is preferred.

Thank you for your review and very sorry for the inconvenience of the identity verification process - it is only required to be completed once. All online pharmacies will have some form of identity check procedure. Best regards

Thank you for your review and very sorry we could not source the item you requested. All the pharmacy suppliers we work with do not currently have any stock, so we had to refund your order.

Hello, the order number you have quoted was placed on 8th March, dispatched the same day and delivered the next day. Does your review perhaps relate to a different order?

Thank you for your review and very sorry that you were not happy with the service. The patient identity check is mentioned both on the medical questionnaire ("I am over 18 and I agree to identity verification checks") and also the account registration page ("Identity verification: Use correct name and date of birth") prior to ordering. Patient identity can be confirmed with either a photo supplied of an ID document, or using an online 'soft' credit check using registered name, date of birth, and address. Our staff made multiple attempts to help verify your identity but the details requested were not provided, and the order was cancelled and refunded at your request.

Hello, very sorry to hear you are not happy with your order. We will contact you directly to arrange an exchange for a different brand to try, or a refund. Kind regards

Thank you for your review and sorry you were not happy with the delivery time. The order was despatched on the Monday via Royal Mail Tracked 24 which aims to deliver next day, but on occasion can take longer.

Hello. Thank you for your review. Sorry to hear this medicine has not worked for you. If the medicine did not work, please consult your regular doctor as you may need tests and alternative treatment. All our medicine is genuine, UK licensed and approved, and posted from our registered UK pharmacy. Whilst all brands are clinically identical, some patients do report a preference. We will contact you directly regarding an exchange. Best regards

Hello. Thank you for your review, the refund was actioned on 21 March. We will contact you directly regarding this. Best regards

Hello. Thank you for your review, we will contact you directly to resolve any issue you may have had. Best regards

Unfortunately we are now unable to provide service to your address as we seem to have multiple issues with deliveries, resulting in significant losses incurred (full refunds are issued every time). We want to ensure we can maintain our usual high standards, including delivery, which appear to have not been upheld for your previous orders. Apologies for this, we would suggest using an alternative online pharmacy supplier, or to contact your usual GP. Our staff are available by phone Mon-Fri 9am-5pm.

Thank you for your review. I can confirm that the price match was honoured and the price you paid was adjusted to reflect this. Kind regards

Thank you for your review. In this instance you ordered on a Sunday, the item was posted on the Monday, and delivered on the Tuesday. This is the 8th negative review of our service you have posted in the last 2 years, and we are unsure why you continue to make repeated orders? We acknowledge there have been issues in the past with Royal Mail deliveries to your address and we have switched to using a specialist courier for your account (at our expense). Other than suggesting using an alternate online pharmacy service which hopefully you will find less disappointing, there is not much more we can do to meet your needs. Best regards

Hello. Thank you for your review. We are very sorry to hear the latest tablets supplied did not work for you. All medicine supplied is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains, and posted from our registered UK pharmacy. Unwanted medicine can be exchanged for a different/preferred generic brand or a refund, as required. Patients with a generic brand preference can request this when ordering and a note will be added to their Dr Fox account for future orders. Best regards

Thank you for your review and very sorry to hear you were not satisfied with the medicine supplied. Patients with a generic brand/manufacturer preference can have this noted on their Dr Fox account. Unwanted medicine may be returned for refund or replacement brand/manufacturer. All medicine supplied is UK licensed. Our customer service team will contact you directly.