Kelvin Power Tools

Reviews:

Hello. Thank you for your review. I've spoken to our sales team and your return wasn't logged as faulty, which is why you weren't refunded for your return shipping cost. Our apologies for this. Shirley is going to give you a call to arrange your refund. On a side note, you said that you were using the battery with your lawnmower. The battery is part of Bosch's Professional range and the lawnmower is part of Bosch's DIY range, which is likely why the battery wasn't working properly. You said "I have contacted Bosch (0344 736 0109) who advised that all Bosch 36V batteries work with all Bosch power tools and garden appliances". While they may work with one another, they aren't designed for use with one another. Bosch have told us that Bosch Professional batteries should only be used with Bosch Professional machines and improper use will void the battery's warranty. It states this on our product page for the battery. However, we still accepted your return and refunded you, which most dealers wouldn't do.

Hello. Thank you for your review. Unfortunately there has been a miscommunication between our workshop and sales counter staff regarding repairs. Our workshop is short staffed at the moment, so they can only accept warranty repairs and account customer repairs. I apologise that you were told that we couldn't help you. If you still need your tools repaired under warranty, then just bring them in and let our sales counter staff know that it's a warranty repair.

Hello. You chose Royal Mail 4-7 working day untracked delivery, so today is the 7th working day for your delivery, If your parcel isn't delivered today, then email sales@kelvinpowertools.com. Shirley let you know this when you got in touch.

Hello. Thank you for your review. This blade is specifically designed for cutting metal, so it should be able to cut through screws. Due to the nature of their application, blades don't have a guarantee or warranty, so please get in touch with Bosch directly to discuss this. You can call them on 0344 736 0106 or email them at bosch-sales@uk.bosch.com

Hello. This is standard procedure, as with most shops. We need to receive a faulty product back first to ensure that it's actually faulty before we can replace or refund. We received your faulty saw and sent out your replacement saw yesterday.

Hello. We feel that your review is unfair. The nailer was zip-tied in its case by Paslode before it was sent to us, so we haven't intentionally sent you a broken nailer. Like you said, you didn't let us know that there was anything wrong with the nailer. If you did then we would have collected the nailer and sent you a replacement straight away. So we're not sure what we're at fault for here...

Hello. Unfortunately it isn't that simple. Manufacturers are still having stock issues with spare parts. It's at least a 4 week wait to receive spare parts from most manufacturers. This is what has caused the backlog. We're not accepting any new repairs to allow our workshop to clear the backlog.