Trotec online shop UK- Logo - reviews

Trotec online shop UK
Reviews:

17 reviews in the last 12 months59 total reviews  

3.24
Fair

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Top positive review

2 Mar 2024
 Verified review
Product looks fit for purpose (not used yet), the delivery arrived on time, with good communication throughout. Product pricing was competitive after the large freight cost.

Top negative review

12 Sept 2023
 Verified review
The Grinder was deliver in good time and in good condition. I live in England and when I opened the packaging to my dismay the plug is EUROPEAN two pin and we here in the UK use a three pin plug. I sourced an adapter but to no avail the grinder would not work, my wife sourced a further adapter and still the grinder would not work. Whilst I awaited an adapter I set about fitting a stone cutting disc to the grinder and button stop to enable tightening of the fitting did not work. So I have emailed TROTEK twice now, the first one on the day I received the grinder Friday 8th September and again today Tuesday 12th September as I hadn't received a reply from TROTEK at all. I am not at all pleased with the product or customer services as in no reply to my email to try and resolve the problem. Pictures taken but unfortunately cannot upload them.
FG
Frank G.
Northshields
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Reviews for Trotec online shop UK

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5 Apr 2024
 Verified review

Failure to ship - lazy or incompetent?

A stock item ready for immediate shipment. I paid £175 for a pallet shipment ontop of the order cost and it is 11 days on and the item has still not left the warehouse.
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15 Mar 2024
 Verified review
Cant fault my purchase of an ozone generator im happy with that.Just waiting for a refund for U.P.S charges i neednt have paid for.Was told via email this is being processed but still waiting and no response to my last email on this matter.
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3 Jun 2023
 Verified review

Good product. High shipping cost.

Very good pump at very reasonable price but it is ridiculous to import them individually from Germany with the extra cost of shipping.
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8 Oct 2023
 Verified review
Well I can't give more than 3 stars because When I purchased the item on their website said that they were paying for all the tax to be delivered to the UK But it's not like that , you have to pay 20% VAT and that is very unfair Take that info out of your website Don't give false info. The Machine arrived in good condition and It seems that it works OK. Thanks
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13 Nov 2023
 Verified review
My order arrived with all the boxes of staples broken meaning all the staples were loose and fell out when I opened the outer packaging The outside packaging was in tact so can only assume that my order of different sized staples was not packed correctly
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20 Jun 2023
 Verified review
Shipping can be handled better as the unit I received was damaged due to mishandling, although the damage was cosmetic and the unit was functional. The vendor offered me a 10% discount in return.
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26 Jan 2024
 Verified review
Do not try to transfer responsibility for the shipping agent to the customer. The contract belongs to Trotec
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FG
Frank G.
Northshields
12 Sept 2023
 Verified review

Grinder does ' NOT ' work.

The Grinder was deliver in good time and in good condition. I live in England and when I opened the packaging to my dismay the plug is EUROPEAN two pin and we here in the UK use a three pin plug. I sourced an adapter but to no avail the grinder would not work, my wife sourced a further adapter and still the grinder would not work. Whilst I awaited an adapter I set about fitting a stone cutting disc to the grinder and button stop to enable tightening of the fitting did not work. So I have emailed TROTEK twice now, the first one on the day I received the grinder Friday 8th September and again today Tuesday 12th September as I hadn't received a reply from TROTEK at all. I am not at all pleased with the product or customer services as in no reply to my email to try and resolve the problem. Pictures taken but unfortunately cannot upload them.
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19 Jun 2023
 Verified review
Very POOR customer service. There is no customer service in the UK. I had to call to their office in Germany . Late delivery. Delay at custom. I had to pay Custom Duty by myself to receive my Air Conditioner from UPS. They promised to refund me this payment immediately But I have not received it Yet. The received Air conditioner was Broken. I requested refund of my payment based on 14 days Consumer Act rights on their own website but they ignored my request. Very Much NOT recommend .
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23 Jun 2023
 Verified review

Damages to the outer body and hearing noise inside

I found damages to the outer body of the product, and after I turn it ON I hearing noise in side. (I have video for the noise inside a product).
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