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Top positive review
16 Jan 2024
Verified review
Waited for a good while for these to come back in stock. I had them before and they were the best I ever had. I have been wearing a wig for over 40 years and tried many different ones before. They were well worth the wait. So comfortable and soft.
I was sent a faulty item. There are hair missing at the temple. I ordered her especially for New Years eve so asked if it could be exchanged at their branch as it was only days before the occasion but wasn't allowed to do that. So now I'm stuck with her and need to be careful not to put hair away. I spent so much on a wig not to need to worry about such things. Overall not a good experience as wigs should be inspected before being sent. On top of that she looked like she was being used as a tag inside cap wasn't looking perfectly clean so I would speculate that she was being returned before by someone else and instead being removed from stock or fixed was sold again with hopes that the next person would not return it. Overall not a good experience.
Very easy to order on line. I used to get my wigs from the House of Fraser wig shop in Birmingham before it closed . Also had my VAT returned promptly.
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11 days ago
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Back to being me
Love this wig more than one way to wear it feels great and looks great too.
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30 Apr 2024
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27 Apr 2024
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27 Apr 2024
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Efficient service and delivery . Very pleased with the turbans I ordered super fit and quality .
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26 Apr 2024
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Good product arrived on time
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21 Apr 2024
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Sent back a wig over two weeks ago and still no refund !
Sent back a wig over two weeks ago. It's now been 16 days since they've had possession of the returned item and still I await a refund. I had to get in contact with them over three times, via email and facebook where eventually they replied with a ''We are processing it'' .One email was particularly pretentious and arrogant way. Honestly how long does it take ? If I took this long with a refund for my customers they would not return. I shouldn't have to be chasing this refund. First time customer and although I want to order a similar product I will now look elsewhere. No trust, poor communication and a fight for a refund. Not recommended !
Although I returned the wig because the colour did not suit me, the returns procedure was easy and I have received a refund. Thankyou.
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20 Apr 2024
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The service is always excellent
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17 Apr 2024
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13 Apr 2024
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Great all round
A wide selection of products at fair prices. Well packaged and quick delivery. Great customer service and goods swiftly replaced when damaged in transit.
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5 Apr 2024
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4 Apr 2024
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I have found Natural Image products to be excellent quality. They deal with any queries very promptly and pleasantly.
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