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Top positive review
16 Jan 2024
Verified review
Waited for a good while for these to come back in stock. I had them before and they were the best I ever had. I have been wearing a wig for over 40 years and tried many different ones before. They were well worth the wait. So comfortable and soft.
I was sent a faulty item. There are hair missing at the temple. I ordered her especially for New Years eve so asked if it could be exchanged at their branch as it was only days before the occasion but wasn't allowed to do that. So now I'm stuck with her and need to be careful not to put hair away. I spent so much on a wig not to need to worry about such things. Overall not a good experience as wigs should be inspected before being sent. On top of that she looked like she was being used as a tag inside cap wasn't looking perfectly clean so I would speculate that she was being returned before by someone else and instead being removed from stock or fixed was sold again with hopes that the next person would not return it. Overall not a good experience.
The delivery was very good and the product is excellent quality. The problem lies when trying to get a refund for VAT. I sent 3 emails confirming I was keeping the item and didn't get any response to the emails and had to telephone the office. Other UK suppliers deduct the VAT at point of purchase and I don't understand why Natural Image cannot implement the same policy. Getting a refund on the VAT element is what goes against this Company.
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17 Dec 2023
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I have been your regular customer for many years. I order the same product regularly. I rate my previous orders with 5 stars, but the last one with 3. The product I received showed no signs of wear, but it was obvious that the wig had been tried on, and I knew it by: the packaging (the paper covering the wig in the box was slightly crumpled, the parting at the top, which is always arranged in a zigzag, was combed (straight) and the hair showed signs of brushing.
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17 Dec 2023
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15 Dec 2023
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12 Dec 2023
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Great products, great price and fabulous service and care
Lovely quality. Great choice. Fast delivery and ease of site.
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4 Dec 2023
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4 Dec 2023
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Item arrived on time all good
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2 Dec 2023
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A good company to deal with.
The item was a little later being delivered than I expected, beyond the quoted 14 days. Good delivery notification
It would be so useful if colour swatches could be available, on loan or for a small price.
A good returns policy.
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2 Dec 2023
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I purchased the wigs for my sister she absolutely loved them the colours were really natural and they fitted comfortably, they were delivered within a few days
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29 Nov 2023
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I have bought several high quality wigs from Natural Image. Their despatch is prompt and the one time I needed customer service because of a delay in my order (due to covid causing manufacture and delivery problems) I was refunded immediately.
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27 Nov 2023
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25 Nov 2023
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The problem is the complete lack of communication from the company to its' clients
- send an acknowledgement of the sale by email
- advise the anticipated shipment date
- advise when delays are identified
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24 Nov 2023
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Good personal service.
Good quality wigs.
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22 Nov 2023
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I haven’t received the item yet.
Seller hasn’t dispatched it yet.
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